Jen Patsy Email & Phone Number

Kittrell, North Carolina, United States

Raleigh-Durham, North Carolina Area

- Achieving leasing and move-in goals determined by your Manager.- Understanding the market by creating and maintaining a monthly comparative market analysis. -- - (CMA) Reviewingcompetitors advertising and keeping abreast of concessions offered in order to be competitive in the market.- On-going marketing of the property through blitz marketing and corporate out-reach. (ie WebListers, Internet posting, social media sites, etc.)- Qualify and process resident applications.- Establishing and maintaining accurate resident files per RPA guidelines.- Maintaining RPA-trained greeting, qualifying, touring, demonstrating and closing methods.- Enter and process work orders, perform follow-up, accurate recordkeeping and timely filing.- Complying with Fair Housing policies in regards to all residents and prospective residents.- Accepting market-ready units from the maintenance staff, after careful inspection in line with RPA policy.- Increasing resident retention by assisting in coordinating and attending property sponsored activities.- Play active role in renewal process.- Accurate reporting of weekly traffic and occupancy levels. Maintain accurate resident contact logs.- Attending all RPA training workshops and/or complete on-going training requirements.- Participation in industry related functions such as dinner meetings and continuing education seminars sponsoredby local apartment associations.- Through market research efforts, identify those properties which are under performing and report the findings to the Property Manager.- Create resident newsletter per monthly deadline.- Weekends are scheduled as part of normal work schedule.- Inspection of rented apartment homes a minimum of 48 hours prior to move in.- Set up vacant apartment mini models.- This position will involve light travel for training and education seminars.

Raleigh-Durham, North Carolina Area

- Completes lease form or agreement and collects rental deposit.- Responsible for insuring the “model” apartments and target apartments are ready for show.- Thorough knowledge of lease terms, specifications and all community policies.- Knowledgeable of required telephone and sales techniques.- Knowledgeable of current market conditions.- Fully informed of current rental rates, sizes, locations and all amenities of property.- Maintain contact with all apartment locator services and local businesses to provide informational material.- Responsible for “shopping” competitive properties.- Develop full knowledge of application information required, screening processes and policies regarding rentals.- Responsible to conduct out-reach marketing at least once per week.- Develop and maintain an on-going resident retention program under direction of supervisor.- Responsible to play an active role in the renewal process. - Responsible for proper maintenance of all resident and property files.

Rtp

- Oversee all front desk duties.- Hire, train and supervise all front desk staff.- Ensure exceptional customer service. - Handle all questions and concerns.- Meet predetermined sales goals.- Submit weekly concession and supplement orders.- Complete monthly inventory. - Review payroll.- Responsible for all payment transactions of the club.- Submit maintenance requests to ensure club is fully operational. - Check and reply to all member surveys.- Assist General Manager and Assistant General Manager when needed.

-Oversee all aspects of residence life, including recruitment and selection of professional and paraprofessional staff; hall programs; health and safety inspections; and administrative items.-Coordinate Hurricane Card (one card) program.-Coordinate staff training program, including in-service training.- Supervise Community Directors.- Assist with facilitation of campus events, including off-campus events.- Coordinate the President’s Cup program.- Assist with planning and implementation of New Student Orientation.- Serve as advisor for College’s commuter organization.- Serve as liaison between students, professional staff, and housekeeping staff.- Assist in the preparation of reports, staff manuals, Student Handbook, and other materials as needed.- Participate in administrative on-call rotation.- Submit weekly reports of areas of oversight to Associate Dean of Students.- Track and analyze data for assessment of Residence Life programs.- Adjunct Lecturer of Freshmen Seminar. - Other duties as assigned by the Vice President of Student Life/Associate Dean of Students.

Gannon University

- Oversee day-to-day operations of one freshman residence hall with a 240+ occupation status.- Supervise eight Resident Assistants (RAs) and seven work-study students, including having weekly one-on-ones with staff and providing feedback, weekly staff meetings, create fall & spring staff trainings, and generate work schedules.- Generate monthly reports on occupancy, discipline, time-off and lockouts.- Evaluate damages for the building, generate damage letters, and handle all damage appeals.- Maintain daily office hours.- Mentor students with 4 Week Grades and registration statuses.- Facilitate housing selection process and housing placement for all incoming freshmen, as well as all room switches.- Facilitate placement for summer conferencing, orientation housing, and athlete summer camps.- Assist with Open House and facilitate housing operations for orientation of prospective students during the summer.- Organize & facilitate RA recruiting, selection, and RA class.- Student Support Services & Athletics Department Liaison.- On duty rotation for on-call hours performing duty rounds and crisis support during a week-long period, every 4 weeks.- Facilitate individual judicial hearings and sanction students for disciplinary issues.- Adjunct Lecturer of Freshmen Seminar, Alcohol Education, and Decision Making classes.- Provide guidance and approval of residence hall programming with feedback and budgeting considerations.- Mentor and guide new employees in the department.

Gannon University

- Facilitated all levels of individual judicial hearings, appeals, and sanctioned students for disciplinary behaviors. - Coordinated Professional Staff structure and guidance with judicial issues within their specific building responsibilities.

- Manage one freshmen residence hall with a 240+ occupation status.- Supervise eight Resident Assistants (RAs) and seven work-study students, including having weekly one-on-ones with staff and providing feedback, weekly staff meetings, create fall & spring staff trainings, and generate work schedules.- Mentoring relationships with Resident Assistants (RAs) and residents.- Create and organize RA Selection and RA Trainings. - On duty rotation for on-call hours performing duty rounds and crisis support during a week-long period, every 4 weeks.- Understand and support the Christian commitment of the University in its essential Catholic definition and to assist in the implementation of that essential definition through the philosophy and policies of the Office of Student Living.

Master Of Arts (Ma), Higher Education/Higher Education Administration

Activities and Societies: ACPA

Master Of Education (Med), School Administration

Bachelor Of Science (Bs), Health & Physical Education

Activities and Societies: Women's Softball Team (Division II) & Health & Physical Education Club