Jen R. Email and Phone Number

- Developed and implemented comprehensive change strategies to enable adoption of new technology systems and processes in stores- Delivered effective communication plans to engage and inform employees throughout the change process- Created and maintained technology training materials including Job Aids, User Manuals, Quick Start Guides, and HQ Store Visit Guides- Collaborated with cross-functional teams including Store Operations, PdM, IT, L&D, HR, and Field Leadership to deliver results- Led project hindsight sessions to support a culture of continuous improvement- Professional development: Led a group of Change Managers to facilitate a monthly skill development and collaboration forum for the greater PdM Change Management team- PROSCI-certified Change Management PractitionerCommunications Lead for WOMEN@Gap Inc. (Employee Resource Group): - Led the Communications Committee as a part of the WOMEN@Gap Inc. Leadership Team - Developed an engaging quarterly newsletter and other member messaging, leveraging platforms such as Canva, Mailchimp, Outlook, and Teams - Maintained the group's intranet page and member distro list - Provided communication support to create awareness and excitement around WOMEN@Gap Inc. events

- Delivered effective communication strategies and resources to drive engagement and execution in stores- Streamlined and reduced overall message volume by developing an online hub for stores to access event and promotional execution information- Leveraged reporting to measure messaging effectiveness and make recommendations - Collaborated with cross-functional teams including Store Operations, Loyalty, Visual Merchandising, L&D, HR, and Gap Foundation on all field-facing messages- Hosted regular cross-functional meetings to discuss and align on upcoming communications, as well as provide process updates and training as needed- Used survey platforms, virtual sessions, and store visits to gather employee feedback for continuous improvement- Actively participated in a cross-brand Field Communications community of practice, sharing best practices and creating more efficient processes- Event management: Recognized with a Gap Inc. Exceed Award for successfully project-managing Old Navy’s first virtual field leadership conference

- Created and implemented the brand’s Standard Operating Procedures for store processes including Shipment Processing, Replenishment, and Store Organizational & Cleaning Standards- Drove process efficiency in the brand’s stores, reducing labor overspend and protecting salesfloor hours- Developed resources to support consistent execution and sustainability of process SOPs across the fleet- Led the successful adoption of new Replenishment technology and process for all North America stores- Provided a high level of support to field leaders to promote continuous efficiency improvement- Collaborated with cross-brand Gap Inc. business partners to share and leverage best practices across the company

- Responsible for coordinating and driving Banana Republic field volunteerism efforts- Communicated key messages, deliverables, and strategies to Field Community Leaders - Partnered closely with the Gap Foundation team on This Way Ahead, the company’s paid internship program for youth ages 16-24- Special Projects point person for the Banana Republic Factory channel, leading Factory-specific initiatives including the launch of two major Omni channel programs (Ship-from-Store and Order-in-Store)

- Responsible for planning and executing Real Estate operational activity in the U.S. and Canada, supporting new store openings, repositions, and major remodels- Coordinated with internal and external business partners to plan pre-opening deliveries and other logistics - Created and implemented field resources to increase efficiency and consistency in the new store opening process across the division- Incorporated brand design expectations into a detailed Turnover checklist to better support the field in conducting new store walk-throughs with Construction business partners - Led all milestone meetings with field and HQ business partners to ensure deliverables were being met - Trained and led a team of six New Store Coordinators to support new store growth in the Banana Republic Factory channel - Created a robust and sustainable onboarding guide for the New Store Coordinator program - Developed and facilitated a round robin training activity to prepare new store teams for opening, focusing on all areas of the store (salesfloor/cashwrap, fitting room, and stockroom/operations)- Hosted post-open hindsighting meetings to gather feedback and ensure all issues were resolved- Known for building strong partnerships with the field, other HQ business partners, and cross-functional business partners

General Manager - Banana Republic Factory Store North Georgia Premium Outlets (Dawsonville, GA)- Delivered the highest sales volume and comp percent increase in the district - Set new historic highs in both single-day and annual sales volume for the location- Drove positive gross margin and profitability through strong operational processes, merchandising, and customer service- Consistently exceeded expectations in brand card acquisition, driving traffic and customer loyalty for the company- Delivered top performance in payroll management within the district two years in a row (2011 & 2012)- Influenced process efficiency for the brand as the Regional Process Expert- Developed a high caliber leadership team, including a successor that was ready for promotion when I was promoted to an HQ position- Facilitated district GM conference calls and participated in regional DM-level conference calls - Supported peers within the district in hiring, training, and managing direct reports

General Manager - Banana Republic Factory Store Tanger Outlet Center (Commerce, GA)- Exceeded sales budgets and delivered positive sales comp- Demonstrated ability to drive results through effective process management and focusing the team on business priorities- Established stronger organizational standards for the store which led to increased process efficiency

Associate Store Manager - Gap Outlet Tanger Outlet Center (Commerce, GA)- Developed a cross-brand hiring and onboarding strategy that was leveraged across the entire district- Trained and developed assistant managers within the store- Responsible for the hiring and scheduling of all sales associates

Assistant Manager - Banana Republic Factory StoreTanger Outlet Center (Commerce, GA)- Promoted to Assistant Manager while attending college full-time based on demonstrated leadership potential in my previous role - Started in the Visual Merchandising division of responsibility, then transitioned to Hiring/Onboarding once I mastered that role

Visual Merchandising Specialist - Banana Republic Factory StoreTanger Outlet Center (Commerce, GA)- Promoted to this Specialist role while attending college full-time, providing valuable experience in leading teams to execute merchandising tasks in the store