Jen R. Email & Phone Number

Attained maximum utilization of internal and field technical resources through daily dispatch of service and installation requests. Project ownership of small-sized projects to confidently direct and manage them from beginning to end and supports PMO with assigned project tasks on larger projects. Projects involve IT Technologies (networking, Office 365, Cloud)*I was the single point of contact to the customer for all types of service and installation requests*Coordinated all IT support groups to ensure maximum utilization of billable resources.*Scheduled internal and field technical resources on the Company dispatch portal.*Monitored resource schedules to ensure prompt time entry on service requests.*Communicated with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages*Worked with the Project Management office to develop and communicate small to moderately sized project plans.*Prepared weekly reports on project status and host status calls with the client and the technical team,*Worked with Project Accounting to ensure timely project, billing, and project cost vs. revenue tracking.

Robinson, Pennsylvania

• Creating, managing, and tracking site survey deliverables for metro Ethernet and coax services.• Scheduling installs for Cell Backhaul and Dark Fiber jobs.• Identifying and managing project issues across multiple projects.• Improving and creating processes • Communicating with internal/external customers to ensure all timelines are met.• Cross-training employees and training new employees.• Setting timelines according to SLA’s

• Assist Real Estate Project Manager’s by reviewing Deal Memos for accuracy with respect to RF Designs and lease amendment drafts.• Assist Real Estate Project Manager’s manage their capital budgeting due dates by comparing against project milestone data.• Complete NEPA Smart Forms in support of filing for regulatory approval for capital build plan projects.• Assist the real estate team by completing Siterra task as needed to facilitate the project completion.• Create and routinely run reporting to help the OPW real estate team manage timely completion of capital projects. Communicate actionable items to the Real Estate Specialist and Manager.

• Provided technical management support to facilitate, expedite, and drive to closure all assigned sites. • Followed up, coordinated and communicated with Managers, Engineers, Suppliers, Contractors, Subcontractors, and field staff to ensure that all applicable codes and specifications were met• Administered site contract requirements related to document collection, document review for quality and accuracy, timing of activities and bridge communication between field personnel, subcontractors, program personnel and project support assistants.• Reviewed, analyzed, and evaluated supplier and contractor activities, products and reports for adherence to the requirements. • Updated necessary tracking systems to ensure that the project status is maintained with complete accuracy, including third party management systems. Monitored and tracked all open transactions. • Performed QA/QC function on construction and site acquisition submittals. Reviewed & approved site specific documents. Generated records, reports, correspondence, and other documentation in the performance of the work. Reviewed contract specifications to determine all documentation submittals required for payment from our customer. • Lead weekly calls with specified markets. Developed project deliverables from sketches, written and/or verbal instructions. Assisted with administrative preparation for various meetings.• Applied judgment and made decisions with respect to deliverables and input interpretation. Maintained project trackers for closeout responsibilities. Assisted in coordinating deliverables with other groups involved on the same project to minimize interference or errors. • Able to perform audits with full knowledge of multiple markets.

• Managed complex projects from start to finish.• Coordinated the installation, programming, and training of Avaya Communications equipment for accounts nationwide.• Managed and maintained accounts for any trouble shooting needs and or remote programming needs.• Coordinated any adds, moves, and or changes at the customer's request as well as any voice and data cable installations.• Resolved customer service issues quickly and professionally.