* Architect and implement People and Performance Standards aligned with business strategy* Design and build competency frameworks to clarify performance expectations, guide development, and support business growth* Implement continuous improvement for a consistent and scalable People & Performance function* Support people leaders with advice, coaching and mentoring for leadership effectiveness, team performance, and wellness * Lead recruitment, onboarding, development and succession planning* Facilitate leadership training and continuous development for individual, team, and organisational performance and growth * Ensure the organisation meets obligations under relevant HR and IR legislation* Track and report on key People & Performance data for effective decision making

• Architected & led best practice in talent management, leadership development, cultural formation & influence• Trusted advisor to senior leadership team and people leaders in people development and success• Introduced and facilitated a leadership practice in Whole Brain Thinking as certified HBDI Practitioner • Designed & implemented a talent development cycle program fostering performance growth resulting in 98% participation by 3 months after rollout• Promoted a culture of continuous feedback, goal setting & tracking, and developmental coaching for people success• Aligned performance goals with Firm objectives to elevate people capability & outcomes• Developed bi-annual role progression model and communications for positive experience and ongoing support • Implemented and advised continuous improvement of human resource frameworks, policies, & procedures • Navigated and provided strategic advice & direction across all industrial relations and employee relation topics• Managed employee relations situations through behavioural awareness and development coaching• Led annual salary review moderation advising on remuneration, including salary benchmarking comparison• Enabled data based decision making through tracking & analysing HR and training metrics re engagement and performance

• Designed and implemented Performance Development and Leadership Guides and Programs• Developed talent attraction and recruitment processes resulting in strong talent onboarding over 6 months• Implemented Employment Hero applicant tracking software improving hiring manager and candidate experience • Set strategy, new initiatives and systematic processes with focus on high performance and employee satisfaction • Implemented continuous improvement for a consistent and scalable HR function aligned with business strategy • Supported current and future business needs through development of culture and engagement of talent• Supported people leaders with advice, coaching and mentoring for team performance and wellness at work• Ensured the organisation met obligations under relevant HR and IR legislation • Collated, analysed and reported on HR data to assist decision making

• Developed organisational re-structure and planning for workflow efficiency and reduced burnout• Implemented Employment Hero, Deputy and ELMO Platforms, reducing administration by 60%• Designed and implemented HR guidelines, policies, and processes, increasing engagement• Implemented new starter program to onboard, orientate, and mentor with 100% retention increase through initial training and first 12 months• Collaborated with managers to support people performance, goal setting, achievement and growth• Introduced and coached team to use KPI system, increasing sales & service performance and job role clarity • Initiated and promoted culture and engagement initiatives increasing employee happiness by 11% in one month, and 34% over first three months • Created mini teams and coached managers to nurture relationships resulting in more collaborative and cooperative work practices eg) increased shift bidding during staff shortages • Mediated and resolved conflict resulting in zero Fair Work grievance cases lodged against Employer in 6 years • Advised managers and employees in Contracts, Awards, Enterprise Agreements, and Industrial Relations• Led compliance development and policy streamlining project alleviating pain points in policy interpretation• Identified areas for improvement and individual training needs, reducing time-to-training ratio from 7-3 days • Developed and implemented blended learning and capability programs, increasing learning participation to 97%• Drove engagement in usage of new online programs, increasing log on rates by 40% over 2 months from launch • Navigated and led organisation compliance and culture through ever changing parameters of Covid-19 and resulting impact

• Achieved a 40% increase in service contracts and increased the profit margin by 87% for service turnovers• Managed HR functions, including staff performance and training initiatives • Onboarded, orientated and managed staff and contractors in sales, service, and administration• Developed learning materials and courses across sales, service, communication, and WHS• Researched industry trends and market metrics• Collated, analysed and processed complex data • Developed informed business plans and identified growth opportunities• Generated and monitored budgets, adjusting plans as per profit and trends

• Developed a digital membership database as a data storage and statistical reporting portal, leading the UK Associations’ provision of online member service access • Supervised, supported and directed team members• Managed and evaluated staff performance • Applied training and professional development initiatives • Drove the achievement of business and budget revenue targets• Fostered a culture of continuous improvement and high-performance