Jen Schaefer work email
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Jen Schaefer personal email
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UX leader specializing in the planning, creation, and maintenance of user-centered content. Areas of expertise include content strategy at scale, content partnerships, brand voice and identity, UX writing, localization solutions, responsible AI, and growing global teams.Key speaking engagements 🎤• Lead with Tempo (2024). Topic: The Art of Managing Up and Across• Lead with Tempo (2023). Workshop: Building a High-Performing Content Design Team• UX India (2021). Panelist: Careers in UX• FITC (2021). Topic: Why Your Team Needs Content Design• Confab (2021). Topic: Evolving Your Voice and Tone• LavaCon (2020). Workshop: Creating Content that Builds Trust and Moves Metrics• UX Writer Conference (2020). Topic: Getting in Touch With Your Call Center• UX Salon Words (2020). Panelist: Starting a Career in UX Writing• UX Writing Hub Webinar (2020; 700+ global participants). Topic: How Netflix Measures Copy Success• LavaCon (2019). Opening keynote: Be the Hero in Your Content Strategy Story• Recur (2019). Topic: Getting in Touch With Your Call Center• SF Content Strategy Meetup (2019). Topic: Growing a Content Design Team in 4 Acts• Destinations International Annual Convention (2017). Topic: Creating Amazing Travel Content• Content Campus (2017). Topic: The Google Travel Customer Journey
- Website:
- goo.gle/3DLEokh
- Employees:
- 315106
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Head Of Content Design, YoutubeGoogleSan Jose, Ca, Us
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Director Of Content DesignNetflix Jan 2022 - PresentLos Gatos, Ca, UsHead of UX Content Design team working across our growth, streaming and enterprise experiences and design system. -
Content Design ManagerNetflix Jan 2019 - Jan 2022Los Gatos, Ca, UsFounding manager of the Netflix Content Design team.
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Ux Writing Manager, Travel And ShoppingGoogle Feb 2018 - Jan 2019Mountain View, Ca, Us• Managed UX Writing for Google's Travel and Shopping products• Grew team by 50%; 100% favorable manager rating• Identified, codified, and implemented shared content and design patterns across features and verticals• Influenced the strategy of and established and scaled a global writing team for a travel-related Area 120 project • Ran a successful pilot to improve the localization process, resulting in significant efficiency, quality, and financial gains and tool development
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Ux Writing Manager, TravelGoogle Oct 2015 - Jan 2019Mountain View, Ca, Us• Managed UX Writing for Google's Travel products, including Google Flights and hotel search• Product launches included Google Trips, Google Destinations, Travel's unified navigation, Your trips and the Google Assistant for Travel• Defined and mapped Google Travel's voice and tone; partnered with research to validate• UX lead for a new influencer content program • Co-launched Google's Destination Marketing Organization partnership program; led external workshop on improving a destination's search presence through content
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Senior Content Strategist, Content StudioGoogle Apr 2013 - Oct 2015Mountain View, Ca, Us• Created content at scale for Google Search and Maps• Editorial lead for program resulting in 500,000+ hotel descriptions, including managing and training vendors• Led project to define neighborhoods in 40 key markets, managing the work of 40 contributing editors• Managing editor of a news curation product presenting timely information about current events in Search
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Senior Content Strategist, Google OffersGoogle Mar 2012 - Apr 2013Mountain View, Ca, Us• Created and edited content for Google's daily deals product• Led content creation for 3 major markets (Portland, Seattle, and Denver), managing the work of in-house writing team• Lead editor on offers for national retailers, including Starbucks, Macy's and Toys 'R' Us; established scalable content guidelines and policies
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EditorAlaska Airlines Magazine/Horizon Air Magazine May 2008 - Mar 2012Seattle, Washington, Us• Assigned, edited, and wrote features and columns for 2 inflight magazines viewed by a million+ monthly readers• Editor for the "Journal" current-events section; won a Society of Professional Journalists award• Ran quarterly internship program, hiring and managing 25+ interns -
EditorTrillium Publishing Apr 2006 - May 2008Shoreline, Wa, Us• Wrote and edited books and multimedia materials for literacy education products for grades K–6• Partnered with clients including Benchmark Education, Kaplan and Pearson• Lead editor for "Perspectives," Trillium's first in-house program concept -
Managing EditorLuxuryrealestate.Com Sep 2004 - Apr 2006Seattle, Wa, UsManaged content creation for Webby Award–winning website and its quarterly companion magazine -
Associate Communications DirectorBellevue Club Sep 2002 - Sep 2004Bellevue, Wa, UsWrote and edited features and columns for "Reflections" magazine (www.bcreflections.com) -
EditorWright Group/Mcgraw-Hill Apr 2001 - Jun 2002New York, Ny, UsEdited literacy education programs, including both student and teacher materials, for grades K–8 -
CopywriterIstart Ventures Jun 2000 - Apr 2001Created a variety of content, from web copy to white papers, for clients of a tech startup incubator
Jen Schaefer Skills
Jen Schaefer Education Details
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Rice UniversityPost-Graduate Publishing Program -
Washington State UniversityJournalism
Frequently Asked Questions about Jen Schaefer
What company does Jen Schaefer work for?
Jen Schaefer works for Google
What is Jen Schaefer's role at the current company?
Jen Schaefer's current role is Head of Content Design, YouTube.
What is Jen Schaefer's email address?
Jen Schaefer's email address is sc****@****ail.com
What schools did Jen Schaefer attend?
Jen Schaefer attended Rice University, Washington State University.
What are some of Jen Schaefer's interests?
Jen Schaefer has interest in Children.
What skills is Jen Schaefer known for?
Jen Schaefer has skills like Editing, Copy Editing, Editorial, Publications, Publishing, Proofreading, Copywriting, Content Development, Magazines, Journalism, Ap Style, Content Strategy.
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