Jen Shamoon Email and Phone Number
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As a seasoned operations leader with a track record of driving operational excellence, mitigating risks, optimizing processes, and harnessing the power of people and technology, I bring a unique blend of strategic vision and hands-on leadership to complex organizational challenges.◆ Passionate about Operations Excellence:With a passion deeply rooted in execution and operational efficiency, I thrive in transforming processes to achieve optimal performance. Over the years, I've honed my skills in streamlining operations, enhancing productivity, and ensuring that every facet of an organization functions seamlessly.◆ Risk Mitigation Expertise:As a dedicated leader in risk management, I have successfully navigated organizations through intricate risk landscapes. My ability to identify, assess, and mitigate risks has been a cornerstone in ensuring the stability and resilience of the businesses I've been privileged to lead.◆ People-Centric Leadership:I believe in the power of people. Throughout my career, I've championed inclusive leadership and created collaborative environments where individuals thrive and contribute their best. My leadership style is characterized by accessibility and a genuine connection with teams at all levels.◆ Strategic Process Optimization:Adept at strategic process optimization, I've led initiatives that transcend silos, ensuring that every process aligns cohesively with overarching organizational goals. My commitment to continuous improvement has resulted in tangible enhancements in efficiency and effectiveness.◆ Technology Integration:In today's rapidly evolving business landscape, technology is a key driver of success. I excel in integrating technological systems that not only meet current needs but also pave the way for future growth. My experience includes overseeing the development and implementation of cutting-edge solutions that propel organizations forward.I look forward to engaging with like-minded professionals who share a vision for operational excellence and growth. Feel free to connect via LinkedIn messaging.
Huntington National Bank
View- Website:
- huntington.com
- Employees:
- 18038
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Sr. Managing Director, Operational TransformationHuntington National BankSaint Paul, Mn, Us
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Senior Vice President | Director Operational RiskHuntington National Bank Nov 2023 - PresentColumbus, Ohio, UsUnder my current role I am responsible for demonstratingproficiency in operational risk mitigation activities. I achieve this by identifying and prioritizing risk initiatives throughout all parts of our people, processes and systems within Asset Finance. I interface with multiple stakeholders for addressing key issues, concerns, and opportunities. I also aim to align direction of the operational risk function with Enterprise risk initiatives and goals.Some of my key achievements and contributions:◆ Successfully established and led a new operational risk function for 6 commercial lines of business.◆ Conducted a comprehensive risk assessment across teams to identify areas of priority for the upcoming year and synergize strategies with business objectives.◆ Developed a tracking tool to efficiently govern open risks, mitigation plans, and action items; further enhancing visibility and control over the risk landscape.
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Senior Vice President | Head Of Operations (Asset Finance)Huntington National Bank May 2021 - Nov 2023Columbus, Ohio, UsI led loan and lease operations and developed a technology roadmap for the asset finance organization within the commercial arm of the bank. I shaped company values, monitored and controlled costs, implemented policies, and executed business process optimization and redesign. I also collaborated with leaders across various commercial lines of businesses and products to prioritize technology-based solutions.Some of my key achievements and contributions:◆ Successfully consolidated 12 teams from 4 prior mergers into a shared leadership and organizational structure, implementing task and role realignment for increased efficiency.◆ Oversaw the integration and adoption of a fraud management tool, enhancing business procedures and controls related to customer identification activities.◆ Championed the development and implementation of an origination platform specifically designed for small ticket, high-volume equipment transactions.
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Senior Vice President, OperationsTcf Capital Solutions Apr 2019 - May 2021UsI led a team of 100+ individuals with oversight of funding, booking, customer service, titles, funds movement, and documentation for the equipment finance sector. I analyzed performance metrics to implement improvements, maintained budgets, optimized expenses, developed integration plans, and facilitated transition and integration of a $1B portfolio.Some of my key achievements and contributions:◆ Spearheaded contract modification across Operations, Credit, and Portfolio in response to the challenges posed by the Covid-19 pandemic, addressing approx. 10K customers with a $2B net investment.◆ Implemented a strategic operations consolidation to reduce 12 teams to 5 as well as slashed FTE by 12% through a rebranding involving new titles, job descriptions, and job leveling.◆ Drove the development of a front-end origination platform, inclusive of automated transaction onboarding as well as embedded risk & quality controls, enhancing efficiency and risk management capabilities.◆ Successfully launched a company-wide platform for housing, tracking, and governing controls and audit action items, in collaboration with Risk Control Services.◆ Advocated for Minority & Women-Owned enterprise-wide business initiatives and championed initiatives such as the Paycheck Protection Program (PPP). -
Vice President Of OperationsTcf Capital Solutions Jan 2018 - Apr 2019UsI oversaw all lease and loan operations for a significant Equipment Finance team, from funding and documentation to booking activities across 12 markets and diverse product offerings. I administered budget, enforced policies, and enhanced processes. I also ensured the development and implementation of efficient operational frameworks and cost-effective systems.Some of my key achievements and contributions:◆ Spearheaded 3 cross-functional Lean events to deliver 15% reduction in transaction onboarding cycle time, while ensuring adherence to risk and regulatory requirements.◆ Implemented KPIs with a regular reporting cadence, enhancing transparency and facilitating effective communication for both internal and external stakeholders.◆ Earned Lean Six Sigma certification and played a key role in facilitating two Lean certification courses, benefiting 35 participants and promoting a culture of continuous improvement.
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Vice President | Director Of Strategic Manufacturer SupportTcf Capital Solutions Jun 2017 - Jan 2018UsI identified and implemented opportunities to streamline operations and enhance processes across inventory finance activities. I strengthened partnerships by building trust-based relations with key decision-makers within each of the Manufacturers. I designed standardized content, analytics, and structure for customer meetings and program reviews.Some of my key achievements and contributions:◆ Delivered strategic support for exclusive Manufacturer relationships with a substantial $2B in receivables, constituting 80% of total floorplan receivables within Inventory Finance.◆ Implemented tools to systematically track ongoing efforts and projects for continuous improvement in the Manufacturer experience.
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Vice President | Director Of Operations Us & CanadaTcf Capital Solutions Aug 2013 - Jun 2017UsI established and led a team of 9 Account Managers responsible for servicing 1,600 dealers across the US and Canada. I oversaw operational floorplan activities, including problem loan management, customer service, and repossession efforts for an exclusive Manufacturer relationship.Some of my key achievements and contributions:◆ Expanded team member capacity by 20% by introducing automated tools to enhance policy and process consistency in portfolios, and drive greater emphasis on collection and risk activities.◆ Displayed robust risk management with zero delinquency for more than 60 days. Minimized average net charge-offs YoY with an impressive 1 basis point average.◆ Led strategic initiatives for growing portfolio while minimizing network risk, delinquency, and charge-off exposure.
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Senior Portfolio Manager (Brp)Tcf Capital Solutions Sep 2011 - Aug 2013UsI championed the establishment and launch of Inventory Finance division at TCF Bank. I formulated and executed operational strategy, risk policies, and portfolio management activities. I also configured and developed systems to meet customer needs and aligned with crucial regulatory requirements.Some of my key achievements and contributions:◆ Successfully directed the onboarding process for a high-value acquisition, governing a $900M exclusive portfolio and effectively recruiting and training talent across the United States and Canada.◆ Oversaw the seamless execution and integration of the company’s inaugural portfolio conversion, involving a substantial receivable balance.
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Portfolio Manager (Electronics & Appliances)Tcf Capital Solutions May 2008 - Sep 2011Us
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Portfolio Manager (Outdoor Products Group)Ge Commercial Finance May 2007 - May 2008Norwalk, Ct, Us -
Credit Analyst (Outdoor Products Group)Ge Commercial Finance Jun 2005 - May 2007Norwalk, Ct, Us
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Customer Service Representative (Special Products Group)Ge Commercial Finance Nov 2002 - Jul 2005Norwalk, Ct, Us
Jen Shamoon Skills
Jen Shamoon Education Details
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Northern Illinois UniversityMaster Of Business Administration -
University Of Wisconsin-Green BayBachelor Of Science
Frequently Asked Questions about Jen Shamoon
What company does Jen Shamoon work for?
Jen Shamoon works for Huntington National Bank
What is Jen Shamoon's role at the current company?
Jen Shamoon's current role is Sr. Managing Director, Operational Transformation.
What is Jen Shamoon's email address?
Jen Shamoon's email address is js****@****fef.com
What schools did Jen Shamoon attend?
Jen Shamoon attended Northern Illinois University, University Of Wisconsin-Green Bay.
What skills is Jen Shamoon known for?
Jen Shamoon has skills like Portfolio Management, Customer Service, Management, Credit, Strategic Planning, Microsoft Excel, Banking, Financial Analysis, Risk Management, Microsoft Office, Budgets, Negotiation.
Who are Jen Shamoon's colleagues?
Jen Shamoon's colleagues are Michelle Rivard, Michael Moyle, Tricia Bejcek, Beau Parsons, Michelle B., Brooks Rutledge, Sra, Ai-Rrs, Chris Shimala.
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