Jen Singleton Email & Phone Number

Operations assistant.Working at FI helped me learn a lot about business and how to run a business during my time short at FI i learned how to do banking, rates, log clats bills to the council. Utilities, how to add job to opera and much more.I have learnt from that how to structure my day, working in a office environment and prioritize what needs to be done in the morning and then the afternoon to keep the workload to a minimum and make sure my workflow was complete.A typical day would be,•Banking first• workflow• debtors Afternoon work • add jobs to opera Create tenant and add all info Request insurance certificates • utilitiesLog rates / clats bills Finish with running invoices for the day.

Before starting shoezone and while working in retail I have previously worked behind a bar in the Springfield pub this included serving customers and pouring drinks while also delivering excellent customer service and making sure every customer got what they wanted.I also at the time worked in a small café as a waitress taking customers’ orders for breakfast and lunch and other small meals and occasionally helping with food prep in the kitchen when it was busy I have found working behind the bar and in the café has given me more confidence with customers as well as knowing how to approach them and how to work in different environments under different types of pressure.

Coppull, England, United Kingdom

My job role at cohens involved working with patients / customers every day and helping with their prescriptions. I would also answer their questions, either face-to-face or over the phone. And will make sure that the pharmacy has the necessary stock by ordering items as well as receiving. Also looking after the shop and the supplies. Loading and unloading deliveries to be put away ready to collect.• Cross checking before giving a prescription out• Working well in a team• The ability to accept criticism and work well under pressure• Making sure the person who is collecting is who they say they are• Getting customers to sign for prescriptions• Dispensing antibiotic prescriptions• Remaining calm and collected in stressful situations• Double check CDs (controlled drugs)• Making sure customers are happy with their prescriptions and all queries answered.• Dealing with any patients / customers who are needing help on how to order a prescription or repeat dispense prescription.Over all making sure that the process of giving out the prescription is thorough and excellent detail and customer service have been provided. This ensuring tasks which the pharmacy assistant supports the pharmacist in the discharge of the pharmacists' legal and professional responsibilities to the community.

Working at interact for EE has involved working in a fast-paced customer service environment on not just one but three different campaigns.• Systems I use daily include Microsoft office, BT Citrix, infinity, compass plus,Microsoft teams, Excalibur, digital academy, genesis, CCE, lightico, EE trade-in.• I first have worked on the campaign u&r (upgrades and retentions) this involves being inbound and taking customers calls and to help upgrade their phone but also guide them along to help find the right phone, contract, and retention deal that would best work for them in the long run as upgrading phones only roughly occurs every two years so I want to make sure I am helping them as much as I can for a successful result in the end that will last them and be beneficial for as long as they have the phone.• The second campaign I have worked on is additional lines which involves me being on outbound calls ringing customers, so it is harder as you must get the customer to first pick up the phone but once you have been polite and engage with the customer to see how you can benefit out of the following pitches this when you can pitch EE ideas. additional lines mean adding a device such as • home/mobile broadband• simo (sim only)• mobile phone• iPad • watch• The most recent campaign I have worked on is whitelist and this is the hardest campaign to work on as it involves converting customers who are on payg (pay as you go) onto a contract this is an inbound campaign. When they ring you must pitch the benefits and features of a contract.

My Job role involved being ambassador as first point of contact to the customers I had to ensure I gave the best customer service in a polite and managed way.• Answering customer phone calls in time managed way • Using various systems such as Microsoft office, Travelink, View trip, Galileo, Rex • Ensuring the Customers / agents journey was a positive and successful transition • On a day to day basis I would Book hotels, transfer’s and flights and amend customers travel package’s to tailor made to how they want them. And also scheduling reduce mobility for customers who needed more help.• Liaising with agents to ensure the smooth running of the holiday booking.I pride myself in giving excellent customer service and making the customer feel valued

I worked in retail at shoe zone in Chorley as a sales assistant my role involved carry out my day to day basis helping customers, attending to their needs, serving and fulfilling my duties as a sales assistant to give customers the best service. • Takes a supervisory role on a day to day basis, in a fast working environment.• Achieves personal sales targets.• Supports store manager with recruitment and providing on the job training.• Creates a welcome environment and provides excellent customer service including learning about stock and merchandising.• I also order and manage stock, making sure all the stock is in the correct code orders to ensure the easiest way to get stock on the floor making sure the floor is full.• Helping with deliveries ticking off all the boxes we receive and organising them to the correct sizes and codes on and in the stock room.• Answering the phone and helping with online orders from other stores. • Check stock availability to be put aside for a customer.• Dealing with queries/complaints, remaining professional at all times.

Make-Up Artist / Special Effects

I am a fully Qualified Makeup Artist with a level 3 diploma I am a self-employed makeup Artist. This required managing my own diary.

Animal Health

Myerscough College (Croxteth Liverpool) 2013-15 I joined Myerscough College during in my time at school to learn new experiences.

Education record

Woodlands Animal Sanctuary (Liverpool) • Cleaning and care for the animals • Responsible for feeding of the animals that I was appointed •.

Education record

I gained G.C.S.E's in the following subjects: • Maths • Science • Textiles • English Language • English Literature • ICT • PE • Additional.