Jen Tseng Email & Phone Number

United States

•Assisted with design and management of sustain projects.•Sourced and evaluated potential logistics and supply chain partners, assessing supply capabilities and identifying alternative logistics routes to drive down client costs.•Planned and adjusted SOP to maximize efficiency.•Presented vendor and cost options to clients, creating quarterly quotation estimates.•Reviewed service delivery against established service level agreements.•Structured logistics operations and routes to maximize profitability and maintain compliance with key multi-billion-dollar account customer service targets.

Diamond Bar, California, United States

•Customizing client transportation routes and coordinating transportation activities with the operations teams.•Advocating for a high-touch model of account engagement that lead to more than $10 million dollars in increased sales.•Redesigning a major client’s logistics processes that significantly reduced logistics costs.•Partnering with the Finance team to optimize billing and accounts receivable, successfully resolving over $2 million in aging invoices.•Uncovering opportunities for improvement across existing customer value chains.

Fullerton, California, United States

•Conducted detailed project reviews with clients to assess scopes of work, project objective and outcomes.•Tracked and monitored clients shipments.•Directed and managed all pricing across the US, Europe, and Asia regions, verifying adherence to key P&L targets.•Sourced vendors that matched clients’ design, testing and modeling requirements.•Generated regular updates and performance reports to communicate project progress and updates and address impediments.

City Of Industry, California, United States

•Planning and coordinating international logistics moves to customer locations.•Preparing responses to customer RFQs and RFPs and processed customer Purchase Orders.•Verifying customer payments against invoices, bills of lading and Purchase Orders to ensure accuracy and address under- and over-payments.•Confirming the shipment of required inventory to create client invoices.

Diamond Bar, Ca

• Sold and created events for over 300 people that maximized all meeting and ball rooms capacity. • Booked and conducted 14 meetings and 5 functions in a month.. • Supervised banquet department and communicated with all hotel departments to create successful events. • Promoted all room and catering package to maximize hotel sales and profit. • Achieved monthly budget by enforcing weekly action plan. •Created sales strategy and increased hotel revenue by analysis SWOT Analysis Reports.•Input all rooming list and group blocks with detail information. •Completed IHG Supervisory Skill Class

Diamond Bar, Ca

• Recipient of the “Employee of the month” on December 2007 and January 2009• Trained 5 new employees as well as motivated current employees to maintain a high standard of service.• Resolved any questions and difficulties guest have including payment issue.• Balanced Room Inventories to maximize room occupancy and minimized “walking" a guest • Fostered strong working relationships with all hotel departments.• Achieved Annual Priority Club Reward 101

Los Angeles

• Check In over 100 VIP guests (Business and First Class Passengers) into lounge per shift • Solved problems and fulfilled requests including changing seats and reservations• Announced flight status updates and information about gate changes for VIP passengers.

El Segundo, Ca

• Answered more than 100 phone calls per day in call center environment. • Resolve customer problems and questions• Provided accurate and appropriate information in response to customer inquiries.• Generated reservations and issued tickets.