An accomplished Supply Chain Management, Project Management professional focused on optimizing service delivery and client-centric processes; driving upstream and downstream Supply Chain excellence to deliver on the customer service promise. Highly adept at deploying data-driven methodologies to identify opportunities for process rationalization throughout supply and workflow activities. A back-ground of best-in-class cross-functional process integration; aligning procurement, contract negotiations and logistics to KPI and profitability objectives. Heightened communication skills underline an ability to effect stellar internal stakeholder management, while guiding supplier, vendor and partner relations.
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Global Quotation Project ManagerEcmm Services, Inc Oct 2018 - Oct 2022United States•Assisted with design and management of sustain projects.•Sourced and evaluated potential logistics and supply chain partners, assessing supply capabilities and identifying alternative logistics routes to drive down client costs.•Planned and adjusted SOP to maximize efficiency.•Presented vendor and cost options to clients, creating quarterly quotation estimates.•Reviewed service delivery against established service level agreements.•Structured logistics operations and routes to maximize profitability and maintain compliance with key multi-billion-dollar account customer service targets. -
Account ManagerJusda Supply Chain Management International Co., Ltd. Aug 2017 - Nov 2018Diamond Bar, California, United States•Customizing client transportation routes and coordinating transportation activities with the operations teams.•Advocating for a high-touch model of account engagement that lead to more than $10 million dollars in increased sales.•Redesigning a major client’s logistics processes that significantly reduced logistics costs.•Partnering with the Finance team to optimize billing and accounts receivable, successfully resolving over $2 million in aging invoices.•Uncovering opportunities for improvement across existing customer value chains. -
Project ManagerEcmm Services, Inc Aug 2014 - Aug 2016Fullerton, California, United States•Conducted detailed project reviews with clients to assess scopes of work, project objective and outcomes.•Tracked and monitored clients shipments.•Directed and managed all pricing across the US, Europe, and Asia regions, verifying adherence to key P&L targets.•Sourced vendors that matched clients’ design, testing and modeling requirements.•Generated regular updates and performance reports to communicate project progress and updates and address impediments.
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Buyer & Sales DistributorFoxconn Feb 2011 - Jul 2014City Of Industry, California, United States•Planning and coordinating international logistics moves to customer locations.•Preparing responses to customer RFQs and RFPs and processed customer Purchase Orders.•Verifying customer payments against invoices, bills of lading and Purchase Orders to ensure accuracy and address under- and over-payments.•Confirming the shipment of required inventory to create client invoices. -
Sales And Catering ManagerHoliday Inn Aug 2008 - Jan 2011Diamond Bar, Ca• Sold and created events for over 300 people that maximized all meeting and ball rooms capacity. • Booked and conducted 14 meetings and 5 functions in a month.. • Supervised banquet department and communicated with all hotel departments to create successful events. • Promoted all room and catering package to maximize hotel sales and profit. • Achieved monthly budget by enforcing weekly action plan. •Created sales strategy and increased hotel revenue by analysis SWOT Analysis Reports.•Input all rooming list and group blocks with detail information. •Completed IHG Supervisory Skill Class
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Front Desk SupervisorHoliday Inn Apr 2007 - Aug 2008Diamond Bar, Ca• Recipient of the “Employee of the month” on December 2007 and January 2009• Trained 5 new employees as well as motivated current employees to maintain a high standard of service.• Resolved any questions and difficulties guest have including payment issue.• Balanced Room Inventories to maximize room occupancy and minimized “walking" a guest • Fostered strong working relationships with all hotel departments.• Achieved Annual Priority Club Reward 101
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Airport Vip Lounge RepresentativeAtm - Airport Terminal Management Feb 2009 - Dec 2010Los Angeles• Check In over 100 VIP guests (Business and First Class Passengers) into lounge per shift • Solved problems and fulfilled requests including changing seats and reservations• Announced flight status updates and information about gate changes for VIP passengers.
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Customer Service RepresentativeChina Airlines Feb 2006 - Apr 2007El Segundo, Ca• Answered more than 100 phone calls per day in call center environment. • Resolve customer problems and questions• Provided accurate and appropriate information in response to customer inquiries.• Generated reservations and issued tickets.
Jen Tseng Education Details
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The Collins College Of Hospitality Management
Frequently Asked Questions about Jen Tseng
What is Jen Tseng's role at the current company?
Jen Tseng's current role is Electrical/Electronic Manufacturing Professional.
What schools did Jen Tseng attend?
Jen Tseng attended California State Polytechnic University-Pomona.
Not the Jen Tseng you were looking for?
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Jennifer Tseng
Soar Enterprises Founder & Principal; Boston University Professor EmeritaUnited States -
Jen-Chieh (James) Tseng
Molecular Biologist With Expertise In In Vivo Imaging, Viral Vector Gene Therapy And Oncology.Greater Boston3perkinelmer.com, yahoo.com, dfci.harvard.edu
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