Jen Tseng Email & Phone Number

United States

• Assisted with design and management of sustain projects.
• Sourced and evaluated potential logistics and supply chain partners, assessing supply capabilities and identifying alternative logistics routes to drive down client costs.
• Planned and adjusted SOP to maximize efficiency.
• Presented vendor and cost options to clients, creating quarterly quotation estimates.
• Reviewed service delivery against established service level agreements.
• Structured logistics operations and routes to maximize profitability and maintain compliance with key multi-billion-dollar account customer service targets.

Diamond Bar, California, United States

• Customizing client transportation routes and coordinating transportation activities with the operations teams.
• Advocating for a high-touch model of account engagement that lead to more than $10 million dollars in increased sales.
• Redesigning a major client’s logistics processes that significantly reduced logistics costs.
• Partnering with the Finance team to optimize billing and accounts receivable, successfully resolving over $2 million in aging invoices.
• Uncovering opportunities for improvement across existing customer value chains.

Fullerton, California, United States

• Conducted detailed project reviews with clients to assess scopes of work, project objective and outcomes.
• Tracked and monitored clients shipments.
• Directed and managed all pricing across the US, Europe, and Asia regions, verifying adherence to key P&L targets.
• Sourced vendors that matched clients’ design, testing and modeling requirements.
• Generated regular updates and performance reports to communicate project progress and updates and address impediments.

City Of Industry, California, United States

• Planning and coordinating international logistics moves to customer locations.
• Preparing responses to customer RFQs and RFPs and processed customer Purchase Orders.
• Verifying customer payments against invoices, bills of lading and Purchase Orders to ensure accuracy and address under- and over-payments.
• Confirming the shipment of required inventory to create client invoices.

Diamond Bar, CA

• Sold and created events for over 300 people that maximized all meeting and ball rooms capacity.
• Booked and conducted 14 meetings and 5 functions in a month..
• Supervised banquet department and communicated with all hotel departments to create successful events.
• Promoted all room and catering package to maximize hotel sales and profit.
• Achieved monthly budget by enforcing weekly action plan.
• Created sales strategy and increased hotel revenue by analysis SWOT Analysis Reports.

Diamond Bar, CA

• Recipient of the “Employee of the month” on December 2007 and January 2009
• Trained 5 new employees as well as motivated current employees to maintain a high standard of service.
• Resolved any questions and difficulties guest have including payment issue.
• Balanced Room Inventories to maximize room occupancy and minimized “walking" a guest
• Fostered strong working relationships with all hotel departments.
• Achieved Annual Priority Club Reward 101

Los Angeles

• Check In over 100 VIP guests (Business and First Class Passengers) into lounge per shift
• Solved problems and fulfilled requests including changing seats and reservations
• Announced flight status updates and information about gate changes for VIP passengers.

El Segundo, CA

• Answered more than 100 phone calls per day in call center environment.
• Resolve customer problems and questions
• Provided accurate and appropriate information in response to customer inquiries.
• Generated reservations and issued tickets.