Jen Wallace Email & Phone Number

Forest City, NC, US

Park City, Utah, United States

Greater Salt Lake City Area

Host social painting events at various bars/restaurants around the city. Instruct patrons through a chosen painting while providing motivation. Designed artwork and content to adapt to the target audience.

Answering calls regarding interfacility transfers and agencies. Dispatched rotor and fixed wing aircraft across a 7 states using a CAD. Provided consistent, quality service to a variety of crew members and requestors. Managed multiple tasks, data-entry, and software to complete duties. Excelled at learning new information quickly and adapting the knowledge.

Responsible to take charge of the entire hotel's operation during the night shift.Ensured the security of the hotel, staff members, and the guests.Completed night audit and entered accurately information required with attention to details.Performed general activities and maintained hotel's cleanliness and appearance.The company is pleased with my service.

Greater Salt Lake City Area

Assist and train new hires in global curriculum. Became a development specialist for Customer Care training for new case managers on a corporate level. Supplemented curriculum by creating worksheets, references, and visual displays. Utilized various learning methods by partnering with a variety of departments to ensure accurate procedures. Included.

Santo Domingo, Dominican Republic

Launched new offshore Guest Relations class in the Dominican Republic. Trained specialists in service oriented policy and procedures provided by IHG. Facilitated classroom trends with a professional appearance. Assessed technical issues as they arose. Cooperated with local Operations team to assess agents ability to perform the job duties.

Dominican Republic

Launched newest offshore center with a Guest Relations class. Provided feedback and support for new hires. Assisted partner site with learning policies and procedures related to Guest Relations.

Assist trainers in new hire classes. Provide supplemental training between classes.Provide support during OJT after classroom trainingPresented topics to new hires from training curriculum.

Greater Salt Lake City Area

Assist guests by documenting concerns and either resolving on behalf of hotel or referring to the direct hotel for any applicable resolution

Greater Salt Lake City Area

Assisted guests as a questions and concerns arose, performed nightly duties with balancing costs, and completing the End of Day processes.Used Opera PMS systems frequently with an advanced level of knowledge

Missoula, Montana Area

Answered various questions about local area attractions, performed night duties, and completing the End of Day processes. Acted with manager authority when concerns happened Used Opera PMS systems frequently with an advanced level of knowledge

Missoula, Montana Area

Managed the main university building where Bookstore, Movie theater, Event rooms, etc were located. First point of contact for evening assistance. Prioritized event help, set up rooms, and was back up for event staff. Locked up building at night.

Starkville, MS

Assisted customers with CafePress accounts. Provided troubleshooting for uploading designs, managing shops. Processed orders and returns through phone or e-mail.

Associate'S Degree, Biology, General, 3.2

Education record