Jen W. Email & Phone Number

Atlanta, Ga, Us

Chantilly, Virginia, United States

Reston, Virginia

Identified contract changes potentially occurring during agreement's lifecycle. Provided updates on status of contract processes to upper management and department stakeholders. Negotiated changes and issued contract amendments as needed. Managed booking hotels for seminars and committee meetings. Made sound recommendations on facilities and negotiate contracts to meet ASCE standards. Maintain tracking system for seminar and committee meeting bookings. Develop and produce various reports as requested. Provide internal support to International Programs department preparing and sending email promotions for ASCE Webinars and Seminars. Coordinated rooming list and/or individual reservations for staff and VIP's. Built strong, respectful vendor organizational relationships to drive stakeholder satisfaction.

Reston, Virginia

Account management for external and internal accounts for members, partners, organizations, and employees. Enrolled new members, updating existing accounts, processing memberships, honoring promotions, and responding to email inquiries in a timely manner. Entered information into computer database using Personify.

Newport News, Virginia

Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports. Trained and mentored administrative staff members in company policies, daily task execution and industry best practices. Input all data from calibrations performed into computer database with high accuracy to ensure calibration certificates were completed by requested deadline. Liaison for quote requests and invoice processing for high profile clientele.

Williamsburg, Va

Assisted sales team in contract preparation ensuring all information received from buyers was accurate. Monitored and maintained inventory records for rental properties eligible for purchase. Reviewed information in company database for accuracy and updated current information as needed. Administered contract change requests and resolution.

Williamsburg, Virginia

Maximized hotel occupancy and revenues by coordinating room blocks, pre-registration, special requests, group arrivals and departures. Monitored group turnovers, room blocks, room rates, and cutoff dates. Lead contract for group reservation requests, changes, and cancellations. Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills. Acquired detailed knowledge of services, promotions, and events.

Hampton, Virginia

Coordinated with claim specialists to identify and address applicant needs. Maintained Copay Provider Portal database requests to help minimize duplicate contacts of providers. Trained end-users in best practices to minimize errors and protect key data.

Williamsburg, Virginia

Primary support to sales and conference manager. Prepared and produced contracts and order forms for new and existing customers. Coordinated in-house and small group meetings to include setup, catering, and audio-visual requirements. Researched and capitalized on emerging opportunities to build business and expand customer base. Oversaw RFP database and responses, reported on data and discussed information with sales and conference managers to enhance management.

No Degree, General Studies

Advanced Studies Diploma

Activities and Societies: Chamber Choir, Ecology Club, Photography Club