Jen Brainerd-Welsh, M.Ed, Pmp Email & Phone Number

Ann Arbor, MI, US

In this role, I will oversee a robust portfolio of projects for the Shelter & Veterinary Services division. I'll champion the use of a new project management platform and work closely with the Project Management Office (PMO) to do, learn, and share best practices for managing projects. I'll continue to build on my experience in project management.

Remote

• I manage risk and policy projects, ensuring teams have integrated systems, training, and resources to meet the standards established by federal, state, and local laws and to keep people safe and healthy.
• Designed and implemented a risk assessment and tracking system that helped our team prioritize where to spend time across the 38 sites
• Analyzed data to identify areas of improvement to the tech, data, and reporting infrastructure related to participant incidents
• Managed a… Show more I manage risk and policy projects, ensuring teams have integrated systems, training, and resources to meet the standards established by federal, state, and local laws and to keep people safe and.
• Managed a cross-functional project team to implement the changes resulting in better data quality and the ability to resolve incidents within 48 hours Show less

Remote

• I provided operational expertise to the program risk & policy team to refine and improve systems.
• Addressed months-long backlog of emails and created inbox management systems that led to an increased response time from weeks to under 24 hours
• Merged disparate systems into a central repository, making it easier for people to find, access, and utilize risk and compliance resources
• Created project plans and standard operating procedures that ensured 100% of policy documents… Show more I provided operational expertise to the program risk & policy team to refine and improve systems.
• Created project plans and standard operating procedures that ensured 100% of policy documents across 49 sites were published on time
• Created and implemented a tracking system to ensure all 600+ program staff completed the annual risk and compliance training Show less

• I stepped into this role to manage program communications during a staff member's leave.
• Improved the user experience with internal systems by updating knowledge management systems, developing a staff help page, and creating corresponding user guides and training materials used by large, dispersed teams
• Strengthened participant satisfaction by setting a vision and strategy for the use of Slack as a communication tool for ~3500 users enrolled users; operationalized the plan by… Show more I stepped into this role to.
• Strengthened participant satisfaction by setting a vision and strategy for the use of Slack as a communication tool for ~3500 users enrolled users; operationalized the plan by enrolling users, creating channels, and.
• Reduced response time to under four business hours for time-sensitive questions by automating a workflow in Slack for tracking and responding to questions Show less

• Pandemic pivot and personal dream-come-true - ICF-Certified Coach
• Led strategic planning process and professional development workshops for clients
• Coached leaders at nonprofit organizations to implement plans and achieve goals
• Coached 25+ individual clients such that they achieved personal goals in the categories of career, relationships, and health & wellbeing
• Designed and facilitated diversity, equity, and inclusion training

Boston

• I managed a national teacher training institute for a high-profile education organization and oversaw the licensing program for up to 150 participants annually.
• Set the vision and created operational and strategic plans for the residential teacher preparation and licensing program of up to 150 teachers annually
• Led this program to earn the highest ranking for a Teacher Preparation Program by the Massachusetts Department of Elementary and Secondary Education

Boston, MA

• I managed a national teacher training institute for a high-profile education organization.
• Set the vision and created operational and strategic plans for the residential teacher preparation program
• Recruited, hired, trained, and supervised teams of up to 40 staff members annually across four sites, training up to 150 teachers and impacting thousands of students each summer
• Managed a budget of nearly 1 million
• Established, maintained, and grew partnerships and contracts… Show more I managed a national teacher training institute for a high-profile education organization.
• Established, maintained, and grew partnerships and contracts with school districts and universities; increased school partnerships from two to three in the summer of 2015 and from three to four in the summer of 2019

Teach For America Corps Member (2009 Baltimore)

Master Of Arts (M.A.)

Bachelor Of Arts (B.A.)

Education record