Jen Zhang Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Future Retail is a Change Management program with three main objectives:1) Increase the number of possible touch points with customers 2) Increase the services and benefits offered in our retail channels3) Enhance the retail experience at all customer touch points.My role was to assist in all elements of the implementation scope, including:● Management of new roles at the dealership: Product Genius● Roll-out and management of new digital sales tools: Mobile Customizer and Virtual Product Presentation (MC&VPP): PC/iPad combination solution connected to an HD-monitor for high-quality vehicle visualization● Oversight of new showroom design and furniture program, including Digital Point of Sale communication (PoS Digital)● Working closely with multiple vendors spanning training & coaching, IT-roll-out serviceproviders, and marketing ● Integration of Future Retail components into the bonus programs

Markham

● Worked with external vendors to administer Complimentary Maintenance and eDisplay programs, ensuring technology roll-out progress was made on a weekly basis● Completed competitive price shop for Lowest Price Guarantee programs in both English and French ● Efficiently carried out price maintenance on appointment scheduling websites with great attention to detail, reducing completion time by 66%● Completed market data pricing analyses and presented the information effectively through various methods (Excel, PowerPoint)

Bachelor Of Business Administration - Bba, Management And International Business

Activities and Societies: Communications Manager at Investment Society

Bachelor Of Business Administration - Bba

Study abroad term at Warwick Business School in Coventry, UK.