*Create and implement policies for the day-to-day functions of the Operations Department, including but not limited to hiring, training, supervising, creating department budgets and designing company protocols.*Head of client and carrier success and retention for over a dozen international shippers, including our entire bottled beverage division. Responsible for negotiating rates and capacity for each of these multi-million dollar contracts. Brought in countless sales leads, and signed multiple new clients that have brought in millions of new revenue. *Work closely with the sales team, tech team, and the human resource department to set long-term strategic goals related to growth and expansion.*Manage hundreds of contract carriers daily. Ensure their rates match with current market conditions, and that their qualifications, including insurance, DOT requirements, and payment terms are in place for each contracted movement.*Collaborate with transportation companies, freight forwarders, and warehouse partners to optimize logistics operations.*Consistently stay up to date on market research involving freight and logistics, including but not limited to changing costs, market fluctuations, competition, international political influences, and government regulations.*As the former senior project manager, headed up many small and large projects including a large-scale construction project that turned unused farmland into a large secured shipping container yard that generated half million in revenue over 6 months.

*Developed comprehensive itineraries that included runway conditions, length, weight limits, pilot hours, fuel costs, and flight following.*Approved and submitted all aviation department expenses, as well as general department accounting.*Created and analyzed a dozen monthly excel spreadsheets that tracked department information such as fuel efficiency, legal pilot hours, maintenance costs, and employee expenses.

Assisted the CEO and other high-level executives aboard the corporate Gulfstream G550.

*Assisted the CEO and other high-level executives aboard the corporate Gulfstream G550. These flights often involved high-level business negotiations, mergers, and acquisitions.

*Created a complex ever changing schedule which included 150 students, 60 employees, on 25 different planes.*Managed a team of dispatchers and an assistant scheduler.

*Earned a Commercial Pilots License with IFR rating while providing excellent customer service and supervising the safety, security, and comfort of passengers while adhering to FAA regulations.

*Handled all credit card fraud and credit card chargeback claims for over 1300 Aaron’s Furniture stores located in the US, Canada and the Caribbean.