Jenifer Thomas Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

- Spearheaded the development of robust Standard Operating Procedures (SOPs) for project management and client engagement, optimizing project pipelines by 25% and enhancing client experiences through 95% client satisfaction ratings.- Leveraged expertise in Client Engagement to achieve an Expert badge, demonstrating proficiency in procurement market intelligence and delivering immediate and precise responses to diverse procurement queries, resulting in a 90% query resolution rate.- Mentored and trained 5 junior client engagement associates in procurement, cultivating top performers and contributing to team success through a 30% increase in team productivity.- Conducted in-depth performance analysis of ChatGPT metrics, generating insightful reports on SaaS ABI performance utilizing ChatGPT and Bard plug-ins, and identifying areas for 20% improvement in AI efficiency.- Actively participated in the UAT demo committee, driving the seamless transition from Outlook to Fresh Services, resulting in a 95% user adoption rate within 6 weeks.- Utilized AI tools to deliver comprehensive procurement insights, conducting over 5000 primary and secondary research tasks, resulting in exceptional client satisfaction ratings of 93-96% and a 25% increase in client retention.- Spearheaded JNJ Client Engagement, driving a 60-day trial-to-client conversion rate, resulting in a 20% increase in revenue growth.- Received the prestigious Master of Multi-Tasking award from the Director of the company, recognizing exceptional involvement in multiple client onboarding activities (15+ clients) and Cirtuo research activities, demonstrating expertise in prioritization and time management.

India

Market Research Analyst with 9+ months of experience in the chemical industry, delivering actionable insights to drive business growth.- Conducted in-depth supplier intelligence and developed comprehensive sourcing reports for key stakeholders, resulting in a significant cost savings for clients through 3 major projects on EVA, Adipic Acid, and Magnesia.- Provided monthly market trend analysis and industry insights to renowned clients like AB InBev, GSK, and P&G, covering 8+ chemical commodities (Paraxylene, PET, PTA, MEG, Polyester, DEG, and RPET) across 4 regions (Europe, Asia, India, and the US)- Demonstrated expertise in chemical market research, with a deep understanding of the market landscape, latest trends, and regulatory requirements.- Utilized market research tools and software to collect and analyze data, identifying opportunities for cost optimization and supply chain improvement.- Employed excellent communication and presentation skills to deliver actionable insights to clients, driving business outcomes and client satisfaction.- Achieved consecutively high accuracy in price forecasting, with an average accuracy rate of 98.5% (upto 99%) over 6 months, and successfully forecasted high volatility commodities like Paraxylene with an accuracy rate of 98-99% (averaging 98.2% over 12 weeks), enabling clients to make informed decisions and drive revenue growth of up to 7-8%.

Mumbai, Maharashtra, India

- Spearheaded 360-degree client engagement initiatives, conducting over 200 end-to-end client meetings to gather actionable insights and requirements, resulting in a 25% increase in client satisfaction.- Generated comprehensive market research reports with 99% accuracy, utilizing data analysis expertise to identify trends and opportunities, informing strategic decision-making and driving 15% revenue growth.- Crafted high-quality reports (AA grade) with 100% precision, ensuring accuracy, reliability, and information integrity, earning a 95% client retention rate.- Performed meticulous industry analysis, analyzing 500+ market trends and 200+ competitor profiles, to inform strategic planning, drive business outcomes, and achieve a 20% market share increase.

Coimbatore, Tamil Nadu, India

Digital Transformation Intern, HFFC Coimbatore Branch- Spearheaded a groundbreaking digital transformation initiative, achieving 100% adoption of digital services, redefining branch operations, and driving business growth.- Designed and executed a loan disbursement lead generation strategy, yielding revenue growth, enhancing customer engagement, and improving customer experience.- Led a strategic image revitalization effort, significantly enhancing branch perception by 40% (2.6/5 to 3.6/5), fostering a positive customer satisfaction and brand reputation.- Conducted in-depth market analysis, identifying and capitalizing on untapped market segments, resulting in a 20% increase in customer acquisition and market share growth.- Developed and implemented data-driven strategies, including CIBIL report analysis, to mitigate loan defaults, optimize risk management, and enhance financial inclusion.