• Provide administrative support on priority projects for Field Sales Operations department. • Extensive knowledge in Salesforce Sales application with ability to easily navigate processes and perform tasks. • Perform a variety of complex sales administrative duties with minimal supervision whilst exercising confidentiality. • Review for quality assurance, distributing sales contracts internally and externally. Track movement of the contract through process until signatures secured. Ensure accurate pricing established and maintained for contract. • Oversee, compare/contract, and troubleshoot projects involving operational data analysis, excel, SF reports, and compile results and findings for managerial review. • Perform a variety of complex sales administrative duties, with minimal supervision, exercising confidentiality. • Review for accuracy and assist Sales Representatives managing back-end accounts and client data. • Identified grey areas and ambiguity in current processes, aiding in the improvement of team and business application.

• Review and ensure compliance with legal Aquatic Examiner Service (AES) contracts and agreements. • Management of the AES inbox, phone line, voicemail system, and over 120 AES accounts and over 300+ clients. • Monitor and manage various systems aiding in information flow for AES programming: CHAMP, When-to-Work, Salesforce, Excel, AES Scheduling, OneNote, Google Maps, Concur; Travel & Expense Trends. • Coordinate schedules between Accounts, Aquatic Examiners, and travel organization’s availability on a national basis. • Vet and process applications against strict requirements for Instructor-Trainer Academy acceptance. • Identified overlooked contractual fees pertaining to cancellations/rescheduling & implemented compliance. • Streamlined information collection to improve scheduling & aid in overall decrease of travel expenses to organization. • Established relationships with accounts to ensure fulfillment of services & achievement of expectations. • Developed process for efficiently fulfilling this role and trained individual succeeding the position upon promotion.

• Travel to participating facilities nationwide, develop goals for improving operations, training, and performance of aquatic facilities. • Review aquatic facility documentation related to lifeguard operations and safety to identify areas for improvement. • Increase operational accountability, attention to safety, professionalism, and pride. • Reinforce and strengthen lifeguard’s emergency response and lifesaving skills through trainings and detailed reports. • Responsible for booking all travel arrangements and maintaining within budgetary guidelines. • Utilization of When-to-Work scheduling program, Microsoft Office software, and Salesforce. • Special assignments: creation of AES first-aid training materials, RCLC crossover project, aided in blood donations.

• Interact with customers and uphold theatrical renaissance atmosphere while engaging in sales• Assess customer’s needs and preferences to make adequate recommendations• Stock bar throughout the day to ensure efficient flow of service & quality of product available

• Identify and aid in implementation of new systems to increase overall compliance of staff and safety throughout the facility; developed a 40-page aquatic employee handbook, addressing legal aspects of employee law and establishing parameters for employees of all levels (Lifeguards, Head Guard, Concession Staff, Managers, Attendants, Swim Lesson Instructors, Cashiers.) • Inventory control and Management of aquatic supplies; assisting with concessions Management. • Assessed programs and offered new tactics on how to improve instructional tactics to potentially increase revenue over the upcoming seasons. • Developed safety checklists (emergency, opening, closing) for daily documentation. • Implemented employee policies for accountability measures. • Aided in the re-training of numerous staff to abide by American Red Cross Lifeguarding standards. • Guided current Lifeguard Instructors on proper teaching the American Red Cross curriculum to ensure consistency. • Developed a more fluid in-service program for training and monitoring the emergency response skillsets of all certified staff on-site. • Aided in Emergency Action Plans and testing to compliance to ensure efficiency in the event of an emergency. • Worked with upper Recreation Management on moving facility forward in a constructive and safe manner.

• Responsible for the implementation and overall execution of 5 high-level annual Circus performances for over 1000 attendees each night.• Coordination with the Director, Performers, Tech and Lighting Crew.

• Familiar with DASH Point-of-Sale Software• Knowledgeable of the menu to make proper suggestions, with attention to allergy specifications• Ability to perform high quality work in a fast-paced environment• Ability to multitask in a fast-paced environment to ensure overall customer satisfaction for guests• Team player, ensuring to help others whenever needed to increase overall restaurant satisfaction• Entrusted with minor supervisorial responsibilities to help management with overall flow with servers

• Execute interactive promotions with consumers at large special events • Articulate best practices and trends back to the client via BrandTrend Program via thorough recap and event photos • Work with the designated Team Lead to coordinate best practices for promotion• Utilize rubric for identifying marketing strategies and overall guest review • Encourage consumers to engage and participate in activation • Distribute marketing materials, promotional items or additional collateral as provided • Build brand awareness and help increase client members • Assist in event setup / breakdown of promotional assets

• Prepared alcoholic beverages to include cocktails and beer• Knowledge in the operation of ‘Bottoms Up Draft Beer System”• Aid in promotional events and private rentals• Ability to multi-task at a fast pace while managing numerous situations and customers

• Managed aquatic department; waterslides, spray features, lazy river, zero-entry, lap pool• Hired, trained, and managed aquatic staff, to include; lifeguards, supervisors, swim instructors, coaches, etc.• Marketed and promoted programming and activities• Formulated, monitored, and reconciled budgets and financial reports for aquatics programs

• Trained and supervised 30+ auxiliary staff for programming; lifeguards, swim instructors, fitness instructors, coaches, pool manager, front desk, etc. • Restructured programming and marketing tactics to drastically increase revenue and participation base. • Developed and maintained annual operating budgets toward achievement of year-end revenue goals. • Developed material for aquatic programming; lessons, swim team, fitness, safety trainings, special events, memberships, rentals, procedures, administration, personnel aquatic policies, and emergency action plans. • Created team building exercises and protocols to establish fair accountability for staff. • Managed Payroll via Paylocity: webpay/webtime systems. • Constructed departmental memos and reports for Village Board review. • Identified dangers in failing equipment: aided in preparation of state-required BIDs for repair and contract service, establishing a 5-year timeline for overall facility improvements and repairs to suit budgetary constraints and risks. • Ensured chemical balance and safety of public environments in accordance with State and National Health Code standards (5+ years as a Certified Pool Operator in the field with hands on experience in pump room maintenance) • Implemented transition from Frontline Point-of-Sale software to RecTrac software. • Knowledgeable in Swim Team application and programs TeamUnify, Team Manager, WhenToWork, and Meet Manager.• Board Member and Competition Official for the Northern Illinois Swim Conference; both winter and summer conferences.

• Assist classroom teacher with daily instruction • Ability to adapt, support, and facilitate students in all aspects of learning • Responsible for organization of learning activities and supplemental teaching material

• Production Assistant and Performer • Facilitate and ensure the safety of “Children’s Education Stations” (Youth instruction on safety, balance, and coordination of skills utilizing circus apparatus’.) • Choreographing, acting, spotting, teaching, preparing equipment

• Presented for company meetings• Maintained medical records in DCFS computer databases• Entered sensitive clinical records and performed clerical duties• Application of Microsoft Office 2007 and medical terminology

• Patron surveillance and safety abidance while upholding customer satisfaction• Guest interaction & troubleshooting skills• Clear focus & quick response to emergency situations