1. Establish Documentation Standards and Templates: Implemented comprehensive documentation standards, including formatting guidelines and customized templates for various document types. Ensured consistency, clarity, and high quality across all organizational documentation.2. Maintain SharePoint Sites: Created and managed user-friendly SharePoint sites to support document control and enforce standards. Facilitated program development by effectively organizing, storing, and providing access to critical documents.3. Conduct Salesforce Data Accuracy Audits. Performed detailed audits to ensure Salesforce data accuracy and integrity. Identified discrepancies, collaborated with teams to rectify issues, and implemented measures to prevent future data entry errors.4. Facilitate Regulatory Filings and Documentation. Managed the end-to-end process of preparing and submitting regulatory filings, including annual reports and other critical data requests to various regulatory authorities. My role involved coordinating with stakeholders to gather necessary documentation, ensuring that all submissions were accurate, comprehensive, and submitted on time. By maintaining a thorough understanding of regulatory requirements, I ensured that our submissions consistently met or exceeded compliance standards, thereby safeguarding the organization from potential regulatory risks.

1. Monitor and analyze dealer performance: Track and assess dealer performance using the monthly Sales Satisfaction Index (SSI) Tracking Study or survey. Analyze the data to identify trends, strengths, and areas needing improvement to enhance overall dealer satisfaction and effectiveness.2. Conduct dealer operations audits: Perform comprehensive audits of dealer operations to evaluate adherence to operating standards, SSI programs, and business processes. Identify compliance gaps and provide actionable recommendations to ensure dealers meet required standards and optimize their operations.3. Support process improvement projects: Contribute to process improvement initiatives aimed at enhancing dealership operations. Collaborate with teams to identify inefficiencies, develop solutions, and implement best practices that drive better performance and customer satisfaction.4. Develop systems, tools, and procedures: Design and implement systems, tools, and procedures to streamline dealer sales operations. Ensure these solutions align with marketing objectives and policies, aiming to enhance operational efficiency and effectiveness.5. Lead CS-related meetings and events: Organize and preside over customer satisfaction (CS) related meetings and events with dealers. Evaluate the success and impact of these meetings and events, ensuring they effectively address dealer concerns and contribute to overall satisfaction improvements.

1. Compile quality requirements for ISO 9001:2008 compliance: Gather and document all necessary quality requirements to ensure adherence to ISO 9001:2008 standards.2. Issue and monitor non-conformities, corrective and preventive actions, customer complaints, and change notices: Identify, document, and follow up on non-conformities, ensuring corrective and preventive actions are implemented. Manage customer complaints and process change notices to maintain quality standards.3. Facilitate management reviews and internal audits: Organize and conduct management reviews and internal audits to ensure continuous compliance and improvement of the quality management system.4. Document Master Operating Plans, Standard Procedures, and Work Instructions: Create and maintain comprehensive documentation, including Master Operating Plans, Standard Operating Procedures, and Work Instructions. This includes the creation of detailed process flows to guide operations and ensure consistency.5. Control documents and records: Oversee the control of all quality-related documents and records, ensuring they are properly managed, updated, and accessible.6. Prepare reports by analyzing information and trends: Collect and analyze data to prepare detailed reports on various trends and metrics, including Truck Utilization Analysis and Demand and Supply Analysis, to support decision-making and improvement initiatives.7. Create DMAIC projects: Develop and implement DMAIC (Define, Measure, Analyze, Improve, Control) projects, leveraging Six Sigma methodologies to drive process improvements and achieve operational excellence.