Jenalyn Amar Email and Phone Number

▪Deputized for the Area Coach to ensure smooth operations and compliance with company policies and standards.▪Led and managed a team, ensuring effective staffing levels, recruitment, and employee on boarding.▪Created a customer-focused environment, resolving customer complaints, and maintaining high health and safety standards.▪Maximized sales through local marketing activities and staff incentives, managing inventory and cash handling to ensure profitability.▪Utilized CRM tools like Microsoft Dynamics NAV to monitor customer engagement, feedback, and operational performance.▪Adapted to various POS systems for accurate transaction processing and sales reporting.

▪Coordinated daily front-of-house and back-of-house operations, delivering superior service to maximize customer satisfaction.▪Managed staff performance, organized shifts, and ensured compliance with sanitation and safety regulations.▪Controlled operational costs and implemented strategies to improve restaurant visibility and reach a broader audience.▪Prepared detailed income statements and conducted monthly business reviews to identify areas for improvement and growth.▪Communicated effectively with teams and stakeholders using Microsoft Outlook, Viber, WhatsApp, and Zoom.

▪Established and managed a Japanese cuisine food stall, overseeing inventory management, financial performance, and customer engagement.▪Developed supplier relationships and trained staff in food preparation and safety practices to maintain operational efficiency.▪Conducted financial analysis, including P&L management and income statement justifications, to maintain profitability and operational stability.▪Adapted to multiple communication platforms to coordinate with suppliers and manage customer relationships effectively.

▪Managed all operations of 13 branches, including staffing, budgeting, and financial forecasting, to ensure profitability and compliance.▪Improved operational management systems and best practices to enhance customer service quality and efficiency.▪Leveraged Acumatica and SAP to streamline business operations, manage budgets, and monitor key performance indicators (KPIs).▪Led recruitment, training, and supervision of staff to maintain high performance standards.▪Ensured smooth communication across all levels using Microsoft Outlook, Viber, and Zoom.

▪Managed daily store operations, implemented efficiency programs, and handled cost management.▪Led staff training and coaching to enhance customer service and operational efficiency.

▪Provided excellent customer service, managed cash transactions, and reconciled sales documents.▪Trained new staff on customer engagement techniques and ensured adherence to company standards.▪Skilled in operating different POS systems to manage transactions efficiently.

Deliver exceptional customer service, including greeting customers, maintaining register area, and managing transactions.Ensure accuracy in handling cash and media, and keep the register area well-stocked and organized.