Jen Amdahl Email & Phone Number

Stillwater, Mn, Us

Eden Prairie, Minnesota, United States

Eden Prairie, Minnesota, United States

Responsible for performance metrics, process-improvement, and strategic planning for our Customer Service, Corporate Receptionist, Audiology, Technical, Consumer, Order Management, Order Response, and Sales Operations teams.Close cross collaboration with Sales, Production, Supply Chain, Marketing, and IT to provide the consistent, high level of communication and support our customers expect.Develop, coach, and support our trainers, call center analysts, and individual customer service teams' managers.Serve as the voice of the customer, and customer service team members for short- and long-term systems planning to include telephony, eCommerce, and CRM systems.

Eden Prairie, Minnesota

Responsible for growth, development and customer retention of government based business generated through VA Medical Centers, DoD facilities and Indian Health services Manage, coach and develop government services internal and off-site sales, customer service, finance, contract management and operations personnelSupport of government services audiologists and technicians through training and customerassistanceEstablish annual budget; manage expenses for interval as well as team spending Monthly management of Sales, Inventory and Operations Planning for all products available on VA Hearing Aids and Wireless Systems contract Cross-functional collaboration for long and short term sales, marketing and operations initiatives

Eden Prairie, Mn

Responsible for growth and development of the Starkey Medical Partner Network team, program and customers.Oversee the Business Account Manager, Clinical Operations Specialist, Marketing Associate and Graphic Design positions.Work with each customer to define their current business condition and identify their growth plan.Identify, create, refine and execute programs that add value to the SMPN program

Eden Prairie, Mn

Created sales process materials and instructed customers on applying those skills to increasetheir close rateAssisted in asset creation and implementation of a training program to assist professionals in obtaining licensureAssisted in the establishment and execution of a 9 week educational initiative to expand the number of professionals using our productsLead bi-annual, multi-city, regional trainings allowing for customer engagement and relationship building

Michigan

Educated professionals on current product offerings Evaluated customers' cost of goods relative to profit marginCoordinated contacts to implement marketing efforts for increased patient opportunitiesEstablished rapport with business owners for increased company product utilization

Coordinated Audiology support staff across time zones Developed and implemented an online training curriculum Mentored internal and external staff on career development

Master Of Science (M.S.), Audiology/Audiologist

Doctor Of Audiology, Audiology/Audiologist

Bachelor Of Arts (B.A.), Psychology

Education record

Education record