Jena Smith Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

- Effectively managed a section accommodating 300 guests during Nuggets games, providing prompt food and beverage service in a dynamic, high-energy, and fast-paced environment.- Cultivated strong rapport with Nuggets guests during each game, fostering trust and camaraderie throughout the seasons, resulting in a notable rise in season ticket sales and sustained revenue growth.- Recognized as a highly sought-after server for Nuggets events, attributed to consistently delivering exceptional guest experiences, rapid service, and an engaging personality.- Elevated guest morale through enthusiastic energy, positive demeanor, and a compassionate approach.- Implemented operational enhancements leading to heightened guest satisfaction and increased food and beverage sales within the section.- Led and served as a role model for exemplary customer service, guest relations, and teamwork within the department.- Honored with exclusive executive section seating for Avalanche games, hosting prominent guests, in recognition of sustained excellence in guest satisfaction during Nuggets games and the successful launch of the Avalanche season.

Aurora, Colorado, United States

• Entrusted with the most complex patient issues as a result of proven ability to promptly resolve concerns and satisfy patients—diffused tense situations by listening to patient and parent concerns while maintaining a calm and respectful demeanor.• Promoted to leadership role and front desk lead within first month of employment due to exemplary organization, productivity and attention to detail • Overhauled scheduling process for patients without appointments; developed new policies and procedures to streamline communication processes—accelerated team member communication operations while simultaneously elevating productivity—solidified superior approval rating of doctors, patients and parents• Effectively communicated with doctors and patients though email, text and phone calls, reducing the number of missed calls while increasing doctor and patient satisfaction daily• Entrusted with training new hires in order to ensure they are aware of the correct policies and procedures to perform their duties accurately and responsibly.• Consistently kept doctor schedule full with 70-100 appointments scheduled daily. Able to add 1,375 additional patient appointments within 5 months, while keeping up with full-time daily workload• Proven ability to absorb new information and implement without error, allowing for increased productivity throughout office

North Charleston, South Carolina

• Overhauled scheduling process for service techs; authored new training directives and evaluation processes—accelerated tech-to-operations process while simultaneously elevating service tech productivity—solidified superior approval rating of all builders consistently for 15 months• Directed scheduling operations for 4 service techs across 40+ hour weekly shifts—sustained personnel efficiency and comprehensive support coverage without degrading customer service • Devised service goals for front-line service team—gained approval to increase personnel; established a balanced work load across entire team while providing for the right mix of veteran and new-hire service techs • Completed $100K+ in completed service transactions; keeping open orders down; allowing for increased profitability , which lead to new sales contracts resulting in $1.5M+ in projected revenue per year• Developed and presented solutions, policies, and procedures to streamline processes which resulted in a reduction in the cost of doing business and minimized loss per month by 10%• Taking a proactive approach in reducing churn, increasing revenue, and providing outstanding customer service by making recommendations for procedural changes, training, and coaching employees within the office to further success and profitability company wide• Expertly coordinated daily operations; assigned daily work tasks among service techs and office team; ensured “side work” task accomplishment without compromising customer support• Utilized professional networks, relationships within customer relations, and other industry forums to create new opportunities/prospects• Entrusted with the most complex customer service issues as a result of proven ability to promptly resolve concerns and satisfy customers

North Charleston, South Carolina

• Revitalized rewards program: consistently increasing enrollment by 30% • Promoted to Customer Experience Manager within first 90 days of employment—catalyst for excellent customer service experience; directly contributed to growing education program participation by 90%• Lead and mentored new hires while capitalizing on communication skill to quickly and efficiently coaching personnel while ensuring the highest level of customer service; cemented a rock-solid 4.5-star rating out of 5-stars customer satisfaction• Managed processes to ensure compliance of all Store Operating Procedures store wide• Organized and maintained records of all cashier reports detailing discrepancies, overages, shortages, and fraudulent cash received• Performed confidential duties and routine administrative functions

Bremerton, Wa

• Pioneered a youth training program from the ground up; participation steadily increased—produced 75+ participants and generated over $20,000 in revenue in the first year• Engineered revenue generating summer training programs—generated $3,200 in 10 days increasing customer base by 20%• Branched out beyond usual clientele, holding event, generating over $4,000 in one day; increasing business visibility to 3,000 new people• Hand picked to lead team training meetings to further success and profitability company wide

Bemerton, Wa, Satellite Beach, Fl

• Gained new customers and business partners through network marketing; 100% customer growth each year from 2004 to 2009• Led the state of Washington with the fastest growing team in the state from 2004 to 2009 through persistent recruiting efforts; Sought out and built a team of 100+ entrepreneurs that shared leadership traits in order to guide them toward accomplishing their personal, sales, and financial goals • Consistently met and exceeded goals holding the top team sales from 2004 to 2008• Continuously managed a portable inventory valued at over $12,000 per year for 7 years; tracked sales trends, placed orders, and received merchandise shipments

Greater Denver Area

Westminster, Co

Westminster, Co

Northglenn, Co

• Collected monies from vending machines daily. Counted and prepared Vending Machines Cash Collection Slip by date, type of machine, and location. Cleared coin jams and made refunds at designated locations.• Counted and verified cash receipts, prepared Daily Cash Receipt and arranged for daily deposit in accordance with procedures.• Prepared and maintained Daily Inventory of all merchandise in stock, placed order according to Daily Inventory, and consumer demand. • Set up and maintained prices in machines on items being sold; maintained a current price list.• Received orders, and placed merchandise in stock room. Checked and rotated inventory; Organized merchandise by expiration date to reduce spoilage, and loss.• Maintained machines daily. Inspected and replenished with hot/cold foods and/or beverages, (i.e. Chips, candy, pastries, sodas, coffee, creamers, etc.). Checked refrigerated machines to ensure health codes were adhered to, (i.e., expiration dates of candy, chips, sodas, coffee, creamers, etc.) and that foods are not spoiled; removed aged and expired foods or other merchandise from machines.• Loaded and unloaded merchandise by hand; insured that machines and merchandise were protected from damage.• Cleaned interior and exterior using appropriate cleaning solutions. Made settings and adjustments on food dispensing and liquid dispensing.• Maintained a clean and orderly area in which machines were located; swept, mopped floors, cleaned machines and emptied trash cans.