Jenan Kabbas Email & Phone Number

United Kingdom

As a Client Support Executive at Glint, I contributed to the process of hiring new talent by participating in interviews and assessments. I also played a vital role in training and integrating new team members, ensuring a smooth transition. My role included promptly responding to client inquiries via various channels and effectively troubleshooting issues in collaboration with cross-functional teams. Additionally, I guided clients through the onboarding process and managed client accounts, ensuring compliance and accuracy.

Kalamazoo, Michigan, United States

During my employment time at Stryker, I excelled in customer service by effectively resolving complaints, significantly boosting client retention. I consistently met performance goals, handling an average of 65 inquiries daily.I also played a crucial role in a successful AS400 to SAP software integration, maintaining high customer satisfaction in addition to mastering various customer data software systems, including ERP/SAP, SFDC, GIM, Outlook, GHX, IGenuis, and Microsoft products, ensuring efficient support for customer needs.

Kalamazoo, Michigan Area

In my role as a Patient Relations Coordinator, I facilitated essential connections between patients, their families, and the healthcare team. I adeptly resolved patient complaints and disputes, conducting comprehensive investigations and collaborating seamlessly with relevant departments to attain optimal solutions. Prioritizing transparency, I thoroughly discussed clinic policies, procedures, and services with patients and their families while diligently addressing their inquiries. I also maintained patient interaction records, complaints, and resolutions, leveraging available patient CRM software such as Dentrix, Dexis, and Opendental.