· Plan, develop, schedule, implement, and evaluate departmental programs; coordinatewith vendors and collaborate with various departments.· Recruit, place, train, and oversee volunteers to ensure quality of services.· Produce marketing materials, including bi-monthly newsletter, and disseminate throughvarious outlets.

• Developed and administered the department’s operating budget; established costs and fees to generate revenue.• Organized, planned, marketed, and conducted year-round programs, special events and services, and seasonal operations.• Supervised and directed two full-time and 50 seasonal employees; oversaw 30 vendors.

• Oversaw outside and inside operations; continued to serve in previous roles in addition to Human Resources and Payroll Manager.• Increased yearly revenue an average of 30% per year.• Put into action an e-commerce system accounting for 20% of overall sales.

• Monitored base operations and department heads of the snow school, rental, and food and beverage departments; maintained role as Customer Service Manager. • Sold, marketed, and executed group and corporate outings, sponsorships, promotions and special events. • Tripled summer revenue in 2nd year of operation.

• Aided customers with inquiries and sold mountain offerings. • Maintained company website, social media networks, and point-of-sale system.• Monitored daily sales, balanced incoming and outgoing monies, and reconciled deposits. • Hired, trained, and supervised staff of ten employees at multiple sales points.

• Managed daily operation of a waterfront and summer youth program; supervised and scheduled a daily staff of 30 employees.• Assisted with executing special events, concerts, and corporate outings.• Produced and implemented operational policies and procedures.• Monitored daily sales, balanced incoming and outgoing monies and reconciled deposits.

• Oversaw ticket, group, and corporate sales, guest services, and special events. • Implemented and maintained the point-of-sale system, e-commerce sales, and web content. • Directed trade shows and on-site, online and sponsor promotions. • Reconciled daily sales, prepared deposits, and produced sales and financial statements. • Managed ticket office consisting of multiple sales points for year-round, seasonal, and special events; hired, scheduled, and trained over 30 employees.