Jena Terry

Jena Terry Email and Phone Number

Director of Franchise Business Coaching @ Oasis Senior Advisors
United States
Jena Terry's Location
United States, United States
Jena Terry's Contact Details

Jena Terry personal email

n/a
About Jena Terry

People are my thing! Guiding individuals and teams to pursue their potential and become all they can be is my passion. It’s my job to develop teams into cohesive, collaborative units, aligned with the mission, vision and values of the organization. I’m a sharp business woman and diligently strive for my company's success. Driven to elevate the profitability and scale of my organization, the value I hold in highest regard is integrity.ACHIEVEMENTS:• Increased revenue between 20% - 55% for half of the franchise business units within 3 years • Developed and executed multiple corporate initiatives, cultivating a results-focused culture via goal setting and targeted accountability measures• Reduced marketing material line-item expenses by 50% YoYMy favorite work involves turning failure into success. I'm known as a transformation specialist. I’m frequently selected to go into floundering markets and turn them around, not only to profitable operations, but also to strengthen the business-to-business relationship.I bring data to life. Data alone is boring, but gleaning insights from the data and making it actionable is super fun. Influencing corporate strategy and future forward thinking is where it's at. I've been fortunate to achieve this on several projects:• Selected and implemented a new operating software for the entire organization (75 Franchise Units)• Implemented a new value-add service offering that drove incremental gains in MoM salesI excel when I have a seat at the strategic planning table, and work to bring that vision to life. If you follow the Entrepreneurial Operating System (EOS), I’m an Integrator, known as a "get it done gal" often crafting innovative solutions to complex problems – the stickier the better! The majority of my career has been in Franchising for notable brands like SuperCuts, Cost Cutters and Office Evolution. In recent years, I leveraged my operations experience to drive successful collaboration and sales results across a large global business.Outside of my career, I am passionate about advocating for children with developmental and intellectual disabilities. I serve as a public speaker and advocate to shine a light on these unique circumstances and provide much-needed support and resources. I also serve on a nonprofit (Teachers Home Project) to help education professionals purchase a home in their local school community. Working closely with the Founder, I help develop operational and financial strategy to move the organization forward.

Jena Terry's Current Company Details
Oasis Senior Advisors

Oasis Senior Advisors

View
Director of Franchise Business Coaching
United States
Employees:
319
Jena Terry Work Experience Details
  • Oasis Senior Advisors
    Director Of Franchise Business Coaching
    Oasis Senior Advisors
    United States
  • Teachers Home Project
    Treasurer Board Of Directors
    Teachers Home Project Feb 2024 - Present
    The Teachers Home Project was founded with the mission of empowering educators by providing financial assistance for closing costs and interest rate buydowns. The ultimate vision is to create a positive cycle – one that empowers teachers to establish roots in the community, enhances their job satisfaction, and ensures the success of the next generation.
  • Oasis Senior Advisors
    Franchise Field Coach
    Oasis Senior Advisors Dec 2024 - Present
    Hendersonville, Tennessee, Us
  • First Onsite Property Restoration
    Vice President Operations
    First Onsite Property Restoration Aug 2023 - Jan 2024
    Englewood, Colorado, Us
    Requested to expand role and add leadership of 4 Directors (13 total staff from previous 2). Forecasted and managed $1M budget, ensuring a fiscally responsible approach.• Developed and implemented restructuring plan; Coached and developed team to high performance; Fostered an inclusive, curious and creative culture• Launched the usage of KPIs and OKRs (Entrepreneurial Operating System - Traction) and partnered with cross-functional teams to track performance, meeting/exceeding targets and establishing accountability and stretch-goals• Served on elite leadership team developing new marketing strategy and annual plan; Conducted competitive analysis and led implementation of new/updated Sales Enablement tools, increasing qualified leads, brand recognition and operational efficiency • Managed RFP process from beginning to end (contract reviews, due diligence, vendor selection, negotiation) and ensured contract term accountability, reducing costs by 50% YoY company-wide
  • First Onsite Property Restoration
    Director Of Operations | Program Manager
    First Onsite Property Restoration Aug 2021 - Aug 2023
    Englewood, Colorado, Us
    Managed team building, global marketing strategy and operational improvement. • Managed organizational communications, community growth and team development via key stakeholder partnerships, Town Halls, regional sales summits, and team training• Leveraged the Emergenetics tool and delivered training sessions across the business to shift team performance, improving relationships, communication, collaboration, and morale• Led implementation of Sales Enablement tools and strategies to support the success of 250+ sales professionals for the first time in company history, improving efficiency and revenue results• Managed resource allocation, marketing communications and field sales results, significantly increasing sales revenue• Conducted KPI analysis and reporting, informing data-driven decision making impacting business direction
  • Office Evolution
    Director Of Operations
    Office Evolution May 2019 - Aug 2021
    West Palm Beach, Fl, Us
    Promoted to serve as the right-hand leader to the COO. Delivered essential Chief of Staff responsibilities.• Advised franchisees (executive teams, business owners) on strategic planning, team building and tactical execution, supporting achievement of revenue, production and earnings goals• Launched and led franchise initiatives (Franchise Advisory Council, Entrepreneurial Operating System, national communication efforts, internal communication initiatives, onboarding, etc.) and managed 10+ projects simultaneously, fostering a results-focused culture through planning and goal setting • Cultivated and managed key stakeholder relationships with vendors, partners and lead-aggregators and developed franchise programs, influencing alignment to business objectives• Drove implementation, training and facilitation of new Operating Software for the entire franchise community, preparing franchise operational teams for immediate productivity• Led networking, communication transparency and relationship building at Discovery Days, securing and maintaining 50+ new franchise business partners
  • Office Evolution
    Franchise Business Consultant
    Office Evolution 2017 - 2019
    West Palm Beach, Fl, Us
    Advised franchise ownership on business development, operational scalability and team development.• Directed execution of Business Launch Program and Pre-Selling Program, translating complexity and articulating concise expectation; This increased growth to profitability by 20%• Built high performance teams while influencing hiring decisions, employee management, and professional development, increasing revenue between 20-55% for ½ of franchisee units• Organized National Franchise Convention utilizing superior project management skills, guaranteeing convention attendees had a positive experience
  • Office Evolution
    Regional General Manager
    Office Evolution 2016 - 2017
    West Palm Beach, Fl, Us
    • Coached and mentored team members, leadership, and external partners in a collaborative fashion, expertly supervising 7 Business Centers and Business Center Managers• Promoted elite sales performance and financial effectiveness throughout region, increasing revenue 38% within 1 year• Performed multiple leadership duties by employing excellent time management skills, earning promotion to Franchise Business Consultant
  • The Rms Companies
    Apprentice & Coaching Program Manager
    The Rms Companies 2014 - 2014
    • Conducted weekly group coaching sessions for Wholesale Real Estate Apprentices and Students• Conducted one-on-one coaching sessions with Apprentices• Responsible for Coaching Student and Apprentice on-boarding; including assigning program material access, facilitation on website creation and orientation interviews.• Redesigned website containing program materials• Co-coordinated bi-annual Live Event conferences.• Responsible for inter-office work flow and assignments via CRM software and staff meetings• Hired, trained and managed the Customer Service Representative for the company
  • Regis Corporation
    Regional Manager
    Regis Corporation 2010 - 2012
    Minneapolis, Minnesota, Us
    • Manages 7 Area Supervisors; responsible for 74 Supercuts in Colorado & Utah• Increased Region Same Store Sales by 10+%• Decreased Labor Expenses by 5+%• Sets standards by personal example for work ethic, commitment to exceptional customer satisfaction, operational efficiency, and financial responsibility. • Day to day responsibility for hiring, staff development, coaching, training, and employee relations issues.• Creates and sustains a performance driven culture by developing a competitive and enthusiastic environment. Establishes performance ‘must haves’ and to ensure goals are consistently met or exceeded.• Responsible for directing team consistency in order to ensure that the customers’ experience exceeds their expectations and manages all customer satisfaction issues.• P&L responsibility with a strong focus on operational efficiencies and cost control.• Significant experience in loss prevention and terminations due to theft.• Team Lead for Division Task Team.• Develops training sessions and support materials for regional Managers’ Meetings.• Manages local marketing and promotional events for 2 regions.
  • Regis Corporation
    Sr. Franchise Business Consultant
    Regis Corporation 2005 - 2010
    Minneapolis, Minnesota, Us
    • Front line relationship management between franchisor and franchisee. • Provide operational assistance and leadership development to 4 brands of salons; including 23 franchisees and 200+ salons.• Ensure inter-departmental support and communication from Regis for the franchisee.• Supervise and train other Franchise Business Consultants and their corresponding territories.• Provide pre-opening, opening and on-going operational assistance to new franchisees, including coaching and developing managerial teams.• Assist franchisees with strategic planning and goal setting in order to increase sales, drive customer count, and control expenses.• Conduct operational audits by market, district and/or salon level and make recommendations to ensure brand standards and operational success.• Facilitate training classes in management, leadership development, goal setting, team building, change management, customer service, inventory control, merchandising, controlling costs, effective scheduling, and branding.• Conceptualize, prepare, and present new training programs at National Franchise Convention & Annual Leadership Conference.
  • Morgan Development, Inc.
    Operations Manager
    Morgan Development, Inc. 1997 - 2004
    • Responsible for overall effectiveness of all salon operations.• Managed 5 managers within 4 salons.• Established and evaluated salon and employee sales and production goals.• Coordinated educational, motivational, and other corporate events.• Developed and maintained the inventory control system.• Increased service sales by 12% and retail sales to service sales by 8%.• Implemented annual advertising budget of $40,000.00.• Maintained employee retention rate of 70% within the last 3 years.• Analyzed monthly and annual profit and loss statements.• Coordinated and facilitated new salon build-out.

Jena Terry Skills

Training Team Building Leadership Management Strategic Planning Coaching Recruiting Customer Service Customer Satisfaction Performance Management Employee Relations Public Speaking Team Leadership P&l Financial Management P&l Management Leadership Development Workforce Management Office Management Negotiation Operations Management Sales Management Store Management Sales Franchise Consulting Retail Budgets Customer Experience Management Change Management Project Management Volunteer Management Events Coordination Multi Unit Management Marketing Loss Prevention Process Scheduler Customer Retention Income Statement Account Management Event Planning Organizational Effectiveness Forecasting Inventory Control Advertising Inventory Management Merchandising Management And Leadership Development Talent Management And Productivity Strategic Planning And Goal Setting Problem Solving Classroom Facilitation

Jena Terry Education Details

  • Concordia College
    Concordia College
    Organizational Communications

Frequently Asked Questions about Jena Terry

What company does Jena Terry work for?

Jena Terry works for Oasis Senior Advisors

What is Jena Terry's role at the current company?

Jena Terry's current role is Director of Franchise Business Coaching.

What is Jena Terry's email address?

Jena Terry's email address is jt****@****ion.com

What schools did Jena Terry attend?

Jena Terry attended Concordia College.

What skills is Jena Terry known for?

Jena Terry has skills like Training, Team Building, Leadership, Management, Strategic Planning, Coaching, Recruiting, Customer Service, Customer Satisfaction, Performance Management, Employee Relations, Public Speaking.

Who are Jena Terry's colleagues?

Jena Terry's colleagues are Scott W. Burgess, Vanessa Lightbody Matheson, Malori Peters, Mike Scoggin, Holly Adkins, Daniel Monahan, Patricia Williams.

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