Jena Trippensee Email & Phone Number

Charged with district managers throughout 21-regional western states. Supervised 137+ stores. Oversaw internal growth, sales revenue, and overall guest experience. Led and provided strategic leadership with staffing, team development, merchandising, loss prevention and profitability optimization. Improved overall speed of production, reduce product losses. Introduced and implemented alternative forms of personalization for in-store and multiple points of sale support.• Achieved #1 “Regional Director of the Year” 5 times through achieving all sales performance.• Improved fulfillment timeliness in geographically outlining areas by Omni-channel rolling out hub stores, increasing capacity of on-line business.• Introduced alternative forms of personalization support for on-line and brick and mortar business (soft lines, laser engraving, and opus), expanding assortments and different forms of personalization for customer satisfaction.• Developed and promoted 5 top-performing district managers, resulting in improved sales performance for territory.• Identified 3 top-performing assistant district managers, creating bench strength in area.• Hired and developed 1 regional manager, increasing profitability in under-performing region.

Made accountable for 5 regions throughout Hawaii, California, Arizona, Nevada, Oregon, Texas, Oklahoma, Arkansas, Louisiana, and Mississippi. Supervised 52 district managers and 520 stores with annual sales volume of $280M. Directed regional strategic planning for formulation of short- and long-term strategies to improve company’s internal growth, profitability, expansion, and guest experience.• Accomplished top-performing 3-time #1 Top Territorial Vice President, achieving and outpacing company in overall sales performance.• Attained top key performance results in sales, ADS, shrink, and payroll controls.• Developed and promoted territorial vice president, improving overall operational standards in Midwest Territory.• Coached and promoted 4 regional sales managers, adding succession to company and improving overall sales performance.• Reduced turnover by inspiring and empowering underperforming stores and sales teams.

Supervised 14 district managers throughout West Coast Region. Maximized profitability and minimized losses. Improved store operations and visual presentation standards; maintained company criteria. Interacted and participated with buyers, planners, and corporate executives daily. Started new retail concept Charlotte’s Room. Found real estate locations, hired all field personnel, and set up stores.• Supervised 112 stores with annual sales volume of $224M, managing sales performance growth within region.• Controlled and monitored employee training and development, resulting in improved guest experience.• Reduced overall regional shrinkage in region, maintaining minimal losses.• Created training programs, including team management and sales manager program, improving overall efficiencies in employee productivity.• Improved employee retention through constant recognition, morale building, and teamwork, building succession and driving sales within company.• Pioneered markets in Oklahoma, Oregon, and Colorado, adding profitable store locations to region.• Developed and promoted 7 top-performing district managers, improving sales and overall profitability.