Jen Bebber Email & Phone Number

Kalmar, SE

Kalmar County, Sweden

Area of responsibility - Administration for all Customer Care subdepartments- Store support - Handling and solving disputes with various payment providers and customers- Invoice management; processing open invoices and credit notes- System cleanup and error resolution- Finalizing special orders Area of responsibility - Own Brand- Own brand contact person.

Kalmar, Schweden

- Manage customer cases (all markets: DACH, Nordics, International) - Manage German online reviews- Work together with different freight companies regarding transport damages- B2B- Educate new colleagues

Kalmar, Schweden

- Manage customer service cases - Monitor, improve and propose improvements- Update the German site (e.g. FAQ, terms & conditions, data security)- Translate and optimize contents (e.g. newsletters, templates, invoices, order and return communication with customers)- Supporting customer service colleagues working with international and Swedish customers

Düsseldorf Area, Germany

- Manage global client projects- Assist consultants with projects- Producer and administrator of virtual trainings- Responsible contact person in Europe for DDI's product "Business Impact Leadership for mid-level leaders"- Customer support B2B- Contact person for external and internal consultants

Düsseldorf Und Umgebung, Deutschland

- Coordination of on-site and virtual trainings, feedback sessions and assessment centers (EMEA region).- Responsible for reporting forecasts (training days, resources and products, etc.) - Managing preparations of quality and scorecard meetings with B2B customers

Düsseldorf Und Umgebung, Deutschland

- Planning, administrative and client support for assessment and development centers (DACH region)- Contact person for external and internal consultants- Assisting internal consultants with launching new designs- Responsible for booking and negotiating external venues

Ratingen

Certified by the Industrie- und Handelskammer (IHK) in Düsseldorf50% theoretical school education in business/sales management and 50% practical training within a companyFinal thesis in the export department (international business): "Planning and preparing an internationally located trade fair (Kitchen & Bath in Shanghai 2008)"Work in all departments.