Jen Berg Email & Phone Number

Portland, OR, US

Portland, Oregon Metropolitan Area

• Assumed diverse roles including Project Engagement Lead, Product Owner, Collaboration Coach, and Agile Coach for a range of clients in the greater Portland Metro area, showcasing versatile expertise in steering.
• Building high performing teams using methods and practices based in Agile values and principles for global footwear retailer across multiple geographies and work modalities. (Global Footwear Retailer)
• Design and delivery of service design workshops to illuminate overlaps between strategic initiatives and identify strategic priority areas to focus collaborative efforts between community organizations related to.
• Design and delivery of teaming and operating model definition workshops for employment legal team following an organizational restructure. (Global Footwear Retailer)

Portland, Oregon Area

• Coached executives, emerging leaders, managers, intact / cross-functional teams, and individual contributors in effective communication, leadership effectiveness, and high performing team dynamics.
• Built team capabilities in being resilient, responsive, collaborative, and creative in the rapid evolution of business.
• Designed, developed, and expertly facilitated customized experiences including leadership summits, corporate / team retreats, innovation / design thinking workshops, and off-site meeting facilitation enabling teams and.
• Developed, tested, and delivered training curriculum teaching core skills for working in complex and uncertain contexts; specifically based in design thinking, navigating the complexity of modern business with a deep.
• Designed and taught a three-week critical thinking and creativity course at the Institute of Law, Nirma University in Ahmedabad, India for 180 students in their 5th term of study.

Mountlake Terrace, Washington, United States

• Drove the creation of a new way of working adopted by the innovation team increasing their ability to collaborate, co-create, and rapidly iterate on early state prototypes enabling them to take on work typically.
• Coached facilitation and experience design techniques that improved team engagement at meetings by over 30%.
• Created a community of practice around human-centered design techniques resulting in the co-creation of a design thinking course series.
• Built strong partnerships with senior leaders who subsequently stepped up as authorizing sponsors for projects supporting the top three strategic initiatives at the company.

Greater Seattle Area

• Created a course teaching user-centered design to technical and non-technical individuals including interpersonal awareness and soft skills. Results: positive impact on employee retention, improved product clarity.
• Successfully guided monthly cohorts of 8 people through the course work and diligently followed up with integration activities within their places of business.

Kirkland, WA

• Managed and optimized strategy, roadmap definition, design, and implementation of internal program to develop consultants through workshops teaching human-centered capabilities and innovation practices achieving 9%.
• Designed, co-created, and facilitated client workshops leveraging the curriculum developed for internal consultants.
• Designed and implemented strategic visioning and organizational transformation program resulting in increased collaboration and trust across leadership team, a shared organizational vision, and cohesive operating model.
• Conducted design research to empathize with learners, understand their context within the broader system, and validate their learning needs.

Seattle, WA

• Created and facilitated innovation, design thinking and creativity workshops, collaboration sessions, and team meetings across the organization, including business, technology, executive teams, and visiting partners.
• Orchestrated the design and implementation of learning frameworks, conducted design research, and collaborated with stakeholders to develop engaging learning experiences.
• Contributed strategic perspective and guidance to new and ongoing corporate initiatives based on Innovation Lab experiment and project results.
• Strengthened the connective tissue between teams through empathy building, communication, and collaboration.

Seattle, WA

• Developed and rolled out training for the enterprise wide merchandise financial planning tool enabling integrated planning capabilities and provided improved visibility into day-to day business for all buying and.
• Defined and executed clear strategies for web enhancement and education development projects resulting in coordinated project execution and seamless transition of support activities and materials to appropriate teams.
• Partnered across the organization with stakeholders and subject matter experts to define requirements and develop content for education and change readiness materials.
• Managed work of and evaluated 2 team members.

Seattle, WA

• Managed successful implementation of the Nordstrom Anniversary Sale on Nordstrom.com enabling 30% increase in year over year event sales.
• Developed Anniversary Sale issue tracking database to streamline tracking and resolution of project implementation issues reducing duplicate work and turn-around time by 30%.
• Managed the Nordstrom.com in-store checkout project that enabled store employees to shop on behalf of customers on Nordstrom.com from in-store point-of-sale terminals.

Seattle, WA

Seattle, WA

• Managed implementation and installation of Ocentrix Dealer Management System for beta clients.
• Coordinated purchase, delivery and installation of all hardware and software required for client implementations.
• Streamlined purchasing process and spearheaded effort to integrate Purchasing with Accounts Payable / Receivable.

• Launched interactive tool that allowed marketing department to publish promotions directly to the website.
• Managed total project lifecycle of multiple concurrent marketing promotions featured monthly on CVS.com.
• Led cross-functional project teams including representatives from marketing, editorial, design, development, quality assurance, production services, business unit and external vendors.
• Ensured project scope and requirements were integrated into project plans and implemented by project deadline.

Ba With Honors, Clark Honors College, English Literature & Biology

Project Management