• Facilitate training and judiciously administer coworkers on key projects.• Go-to-person and consultant for client inquiries and issues concerning all aspects of their accounts.• Create original content for the company's website; design and expedite monthly employee newsletter.• Execute quarterly in-house audits resulting in substantial upfront savings.• Represent clients in workers’ compensation audits.• Sole processor of weekly payroll for 60+ clients.• Reliably identify and troubleshoot payroll issues, securing client confidence and ensuring satisfaction. • Meticulously finalize and file quarterly tax reports.• Draw on my awareness of and concern for environmental issues to head company’s Green Team.

• Editing books, blogs, websites, newsletters, marketing materials, and creating original text for small businesses.

• Provided direct support for sales staff; verified and administered commission reports; compiled and entered sales activity in database.• Processed payroll; completed tax forms; demonstrated resourcefulness through problem solving; provided excellent customer service by employing listening skills, patience and effective communication.