Jennifer Curby-Börowski Email & Phone Number

Columbus, Oh, Us

Focused on enabling a best-in-class experience for the more than 4,800 Chase branches, through overseeing the full technology experience including: innovation, management of the strategic roadmap, tactical solutions, core infrastructure strategy & execution, technical support, certification & chronic problems, and product delivery that enable our branches to serve our customers across 48 US states and the District of Columbia.

Head of Digital Quality for CCB Product & Experience, focusing on design systems, accessibility, user acceptance testing and product delivery within the digital channels. Broad responsibility to ensure that the Product & Experience roadmap is shipped with quality and speed to *all* of our customers. Digital Agile Lead throughout the LOB-wide transformation to a product aligned organization —driving the strategy and mechanics of the change as well as forming the overall approach of the centralized transformation team. Leading the Diversity, Equity and Inclusion efforts across entire Line of Business, developing and implementing the operating model, strategy, and large scale programming to attract, retain, and develop diverse talent within the firm as well as drive inclusive programming to ensure all employees can feel that they can bring their whole selves to work, furthering the commitment to making diversity, equity and inclusion a constant priority.

Cross-functional planning, testing, and delivery across all Digital channels to drive accessibility, champion Agile practices, drive diversity & inclusion, uplift process improvement and product discipline on large-scale digital products.

Led operations strategy and program execution across the Digital Customer Experience organization; drove execution of successful customer experiences while building a design first culture and mindset, and establishing an inclusive design practice that incorporates accessibility from the start of product design.

Led large scale process improvement initiatives across the Digital and Global Technology groups, including the implementation of an $87.3 million firm-wide cost reduction program targeted to reduce expenditures on all dimensions using a hierarchal approach to simplify, consolidate and standardize the technology environments. Led a globally dispersed team of engineers and architects in the development of a 5-year architecture strategy that provided business value through significantly improved systems availability and a new global topology.

Paris Area, France