Jennifer Brehm Email & Phone Number

Harrisburg, Pa, Us

Business Analyst for International Law Firm.

• Spearheaded requirements gathering and documentation processes to ensure alignment with project objectives.• Orchestrated the creation of user acceptance testing (UAT) protocols, resulting in streamlined testing procedures and enhanced product quality.• Managed documentation lifecycles with precision, ensuring accuracy and accessibility for project stakeholders.• Served as both BA and project manager for several engagements, managing all aspects including developing project plans, monitoring technical teams’ performances, tracking budget and project hours, and delivering status reports to leadership.

Carlisle, Pennsylvania, United States

• Championed the authoring and maintenance of JIRA tickets, optimizing clarity and coherence of business requirements.• Collaborated closely with Scrum Master to enforce a firm 2-week Agile timeline, driving project momentum and adherence to deadlines.• Innovated UAT script development for seamless data migration, mitigating risks and ensuring smooth transition to Azure Cloud System.

Harrisburg, Pennsylvania Area

• Supported the Bureau of Real Estate in process documentation and future state development, fostering efficiency and transparency.• Coordinated comprehensive data gathering efforts across 30 State agencies, ensuring data integrity and completeness.• Conducted Gap Analysis and meticulously produced system documentation, facilitating informed decision-making and system optimization.

Harrisburg, Pennsylvania Area

• Served as the primary liaison for 200+ independent medical practices during electronic medical software transition, ensuring seamless integration and minimal disruption.• Directed the creation and dissemination of educational materials, empowering stakeholders with necessary knowledge and skills.• Pioneered the design and implementation of an online account request workflow, enhancing user accessibility and efficiency.

Harrisburg, Pennsylvania Area

• Instrumental in establishing a coding department and call center post-acquisition, mitigating workflow inefficiencies and financial discrepancies.• Identified and rectified workflow bottlenecks resulting in a backlog reduction of over $1 million in insurance claims.• Mentored call center staff on issue resolution techniques, fostering a culture of continuous improvement and customer satisfaction.

• Led end-to-end project management efforts, ensuring on-time and within-budget delivery of cloud-based software implementations.• Innovated milestone tracking and client follow-up strategies, driving additional value and client satisfaction post-go-live.• Spearheaded client onboarding and training initiatives, ensuring seamless adoption and utilization of patient portal software.

Richmond, Virginia Area

• Led Alpha-Site testing for RFID patient and asset management system, validating system functionality and performance under real-world conditions.• Generated comprehensive documentation for system configuration and business processes, facilitating user understanding and system maintenance.• Collaborated with enterprise-level hospital systems on design layout and configuration, optimizing system usability and efficiency.

Ba, History

Activities and Societies: Intercollegiate Volleyball - 3yrs (Captain 2yrs) Intercollegiate Softball - 2 yrs Manager, Campus Convenience.

M.Ed, Management And Administration