Jennifer Schmitz Email & Phone Number

St Louis, Missouri, United States

Coordination of the disciplined agile delivery approach for Delta Dental's enterprise insurance benefits platform, including release management, production support, test management, process documentation, and training. Partner with the Product Owner and Senior Leadership to deliver optimal performance & functional enhancements.

Greater St. Louis Area

Responsible for the day-to-day management of Covenant Place an affordable senior housing community with over 350 modern 1-bedroom units and the Mirowitz Center, a 19,000 square foot, newly-constructed community center with programming, amenities, and a cafe. Oversight for social services, programmatic activities, transportation, meal service, marketing, communications and other initiatives to increase quality of life for seniors.• Launched the grand opening of the Mirowitz Center and HJ’s Café in 2019; staffing, policies and procedures, budget management, operational logistics, marketing, communications. • Awarded over $300k annually in grant submissions for resident services (e.g. meals, housekeeping, activities).• Successfully implemented proprietary IT system for social services, transportation, programming, and donations; enables data collection, analytics, and reporting for fundraising.• Spearheaded the implementation and compliance of the subsidized weekday meal program (18,000 meals served annually); program funding, staffing, policies and procedures, contract negotiations, annual audits.• Oversight of the sourcing supply chain, including contract reviews, quality assurance, and insurance requirements.• Worked closely with the Board on the proposed annual budget, quarterly financial reviews, annual audit results, strategic planning.• Successfully navigated the complex and rapidly changing operational impacts of the global pandemic; anticipated outcomes and demonstrated agility to pivot and adapt to published guidance.• Implemented reimagined Tech Tutor to teach seniors basic computer skills during COVID; authored/published 40-page Tech Tutor guide; program recognized with 2021 St Louis Jewish Light Unsung Hero award.

Greater St. Louis Area

Manager, (Finance Leader) Global Supply Chain (GSC) 2015 - 2018Led the global procurement rollout of the SAP ARIBA contracts management tool for systems development, help desk, training and communication functions. Created and managed cost savings, KPI scorecard reporting, operational metrics and technology roadmap. Redesigned internal and external-facing websites to enhance content and experience. Assessed and resolved business impact from company mergers and acquisitions (M&A), sourcing, contingent workforce planning and travel services.• Led cross-functional team across sourcing, operations and regions to effectively integrate as many as five acquired companies simultaneously.• Automated ARIBA cost savings report, which eliminated manual calculations and increased accuracy.• Increased internal website hits by improving content and creating awareness, resulting in better utilization of sourcing manager time.

Took on this newly created position to build out data analytics and reporting to generate and communicate metrics, resulting in process improvements. Partnered with regional leads to build online training videos regarding time management.• Designed electronic performance management program to reduce average desk ticket age to two days from as many as hundreds of days, creating transparency and improving customer service. • Created monthly KPI performance board and regional metrics reporting system, which gave visibility to the leadership team on a number of metrics, including timeliness of payments.• Built a global community website to respond to frequent customer questions, which drove down the volume of tickets.

Executed reporting deliverables including actuals vs. forecast, opportunities & risks, variance analysis (YOY), disclosures, commitment schedule and SOX reporting. Partnered closely with the Executive Leadership Team on reporting, including quarterly presentation to company President and CFO.

Contractor converted to full time. Advanced several Mastercard Advisors revenue generating projects, including Bank of America Upromise, Benchmark Analytics, Merchant Identifier and SpendingPulse. Authored business requirements and coordinated the design, development, testing and implementation milestones. Performed labor and non-labor estimate compliance, resource planning and forecasting for $1.2 million program budget. Resolved technology and business issues, tracking to resolution.• Acted as key member of SpendingPulse product launch, which gives investors retail spending data prior to government reports. Product has strong industry traction today.

Greater St. Louis Area

Completed participation in a highly competitive national program to expand the vision of volunteer leaders and exercise transformative leadership in the community.

Successfully built a team of independent systems test advisors and executors for software releases. Established proper testing techniques and documented testing procedures, utilizing proprietary automated testing tools. Prepared executive status reports and weekly defect tracking reports

Coordinated marketing, operations and information technology to re-launch the upscale Private Issue credit card nationally. Documented business requirements, developed and executed Systems Test Plan to ensure successful data coordination with operations

Greater Chicago Area

Delivered several high profile projects including the AT&T True USA calling plan, area code splits, and regulatory committee rate increases. Wrote business requirements to document approved telephone rate increases. Prepared telephone number files to support billing system changes. Developed and executed test cases, reviewed test output, implemented changes to production

Planned, supervised and executed operational audits for the cellular and telephone business units. Audited cellular phone inventory for compliance with asset safeguarding procedures. Discovered kiting scheme during standard audit of financials, resulting in employee suspension. Investigated vendor selection process with legal and senior management for a reported conflict of interest. Documented risk assessments for audit report and presented findings to senior management.

Greater Chicago Area

Performed inventory validation, cash verification, accounts receivable, accounts payable and pension liability financial audits. Exposed to a variety of companies - manufacturing, construction and industrial with company revenue bases ranging in size from $50 million to $2 billion. Clients included Navistar Financial Corporation, NutraSweet, L.E. Myers Construction, Gaylord Container Corporation.

Master Of Business Administration - Mba, Concentration In Mis, Graduated With Distinction

Bachelor Of Business Administration - Bba, Accounting

Graduated Cum Laude