Jen Buchanan Email and Phone Number
Jen Buchanan work email
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Jen Buchanan personal email
6x Salesforce Certified - Sales Cloud, Service Cloud, Experience Cloud, Admin, AI Associate Manufacturing Cloud Accredited Solution Architect with over 20 years of CRM architecture, configuration development, and application management experience. My clients rely on my expertise to define and execute their Sales and Service Cloud strategies. My background includes ten years of managing Salesforce.com for a large, publicly traded B2B enterprise, a complex global Service Cloud implementation with a Knowledge Base migration and Experience Cloud implementation, and new implementations across multiple industries, optimization projects, and managed services for large enterprises.Experience: - Focus: Sales, service, and marketing technology strategy, Salesforce.com (including Sales Cloud, Service Cloud, and Experience Cloud), marketing automation (Pardot, Act-On, ToutApp, SalesEngine Infusionsoft, Zapier, InsideSales.com), lead nurturing and process automation, workflow and automation, and enterprise CRM strategy.– Additional expertise: Salesforce.com’s Lightning UI and Lightning components, business process automation, system integration, Salesforce-to-Salesforce migration, legacy system migration into Salesforce.com, Partner and Customer Experience Clouds, Inbox and Outlook integration, Knowledge - Project portfolio: New CRM implementations, CRM optimization, invoice automation, contract renewal automation, custom and third-party quote solutions, lead best practices and automation, salesforce-to-ERP integration, salesforce API integrations, marketing automation deployment and integration, process documentation, special pricing approval workflow, development and execution of social media strategy, and integrated marketing campaigns. - Winner of the 2010 Stevie Award for CRM Implementation and User Adoption Program of the Year.
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Senior Solution ArchitectFlok Nov 2023 - PresentBend, Or, Us
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Solution Architect At The Hunley Group, LlcThe Hunley Group, Llc Dec 2020 - Nov 2023Davidson, Nc, Us -
Salesforce ConsultantThe Hunley Group, Llc May 2018 - Dec 2020Davidson, Nc, Us
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Sr. Salesforce ArchitectJ+T Consulting Nov 2015 - May 2018I design and implement automation for my clients' business processes that span multiple departments and include various industries. My projects focus on the force.com platform and include custom quoting solutions, lead and marketing automation, integration, APEX and Visualforce development, and general system administration and support. I have also implemented other CRM and marketing automation platforms.
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Sr. Solutions ArchitectCrosspeak Solutions Sep 2017 - Mar 2018Chicago , Illinois , UsSr. Solutions Architect for technical implementations and best practices, specializing in CRM and marketing automation. My projects involve Salesforce.com, including new implementations, complex customized processes, data migrations, integrations, and re-deployments. My expertise includes Pardot implementations, strategy and campaign development, and ongoing support requirements. -
Sr. Crm AdministratorAdtran Sep 2012 - Nov 2015Huntsville, Al, Us- Implement and maintain integration of salesforce.com with corporate systems - Manage user licensing, role and profile hierarchy, data storage compliance- Create complex workflow to automate business process for various business units- Utilize APEX and third party solutions to extend salesforce.com functionality -
Marketing Operations ManagerAdtran Aug 2006 - Sep 2012Huntsville, Al, Us- Implemented new lead management process that utilizes lead scoring, nurturing, telesales, marketing automation and integration with Salesforce.com; success determined by best-in-class metrics of the demand generation waterfall- Developed and implemented corporate social media strategy including Facebook, Twitter, LinkedIn, and YouTube presence- Developed and executed successful social media ad campaign making Facebook the #1 referring domain to the corporate website- Created project management application (fields, workflow, reports, dashboards, integrated web forms, ERP integration) to track implementation status for multiple services teams- Support channel, telesales, carrier and territory sales operations via Salesforce.com- Extensive use of Web 2.0 tools, including SaaS (Software-as-a-Service) applications- Perform application management tasks for Salesforce.com - Usernames, profiles, site administration, data management, integration testing for production and staging systems - Serve as the primary point of contact for business users, super users, and vendors on CRM and PRM related issues - Create and implement workflow and approval processes - Train business users and maintain the appropriate documentation on the related business processes - Provide in-depth data analysis to various levels of management throughout the sales and marketing organization- Monitor social media traffic, and work with Public Relations liaison to craft corporate messaging- Monitor impact of social media via social media tools (klout, twitalyzer, tweetstats and others)
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Professional Services ConsultantLexisnexis Interface Software Jan 2006 - Jul 2006New York City, Ny, UsProject manager and technical resource on deployment reviews, upgrades, and system implementation projects using the InterAction CRM Platform at large corporate law firms. -
Crm AdministratorBullivant Houser Bailey Pc Dec 2003 - Oct 2005Portland, Oregon, UsImplemented and managed InterAction CRM Platform. Project included Word template integration and the Matters module. -
Interaction AdminSchwabe Williamson & Wyatt Sep 2001 - Nov 2003Portland, Or, Us -
It InternSti 2001 - 2001Cainta, Rizal, Ph
Jen Buchanan Skills
Jen Buchanan Education Details
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Auburn UniversityManagement Information Systems
Frequently Asked Questions about Jen Buchanan
What company does Jen Buchanan work for?
Jen Buchanan works for Flok
What is Jen Buchanan's role at the current company?
Jen Buchanan's current role is Sr. Solution Architect, Flok | Sales, Service, and Experience Cloud Pro.
What is Jen Buchanan's email address?
Jen Buchanan's email address is jb****@****oup.com
What schools did Jen Buchanan attend?
Jen Buchanan attended Auburn University.
What skills is Jen Buchanan known for?
Jen Buchanan has skills like Salesforce.com, Marketing Automation, Saas, Social Media Marketing, Social Media, Lead Generation, Social Marketing, Marketing Management, Integrated Marketing, Demand Generation, Strategy, Wordpress.
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