Jennifer Ponte Email & Phone Number

Warwick, Ri, Us

• Project & Program manage National Accounts• Manage between 100 to 200 National Carrier construction projects • Work with planners and building access executives nationwide to complete builds• Support Sales Managers & National customers • Build customer relationships• Create and present Service reviews for National customers

West Warwick, Ri

Team lead for National Account COEResolve escalated inquiries Assign & Distribute workloadCoach & Mentor TeamSchedule Complex Orders QC All Complex Sales Order Entry Data Key Orders Provide Simple+ and Complex Sales Support to all Sales channelsCoordinates medium to large and/or moderately complex projects

West Warwick, Ri

• Quality Check & Process New, upgrade/downgrade, disconnects & Transfer Projects• Order entry of all services into Icoms & Optix along with billing & customer category for Medium to Large accounts including multi-site & Gold/Platinum customers. • Created an IP Centrex order entry check list to ensure all tasks are completed• Work with Project Managers on IP Centrex installs from beginning to end meeting aggressive deadlines• Enter IP Centrex customer call flow• Tested & implemented IMacro tool to help automate IPC processing tasks• Mentor • Coordinate installation dates and times with dispatch and customer• Manage Large Project Queue• CBSS Expert - Managed CB Security orders, developed processes & launched product

Prepare the coordination for new, upgrade/downgrade, disconnects, and transfer projects associated with Cox Business Customers.*Handle all Simple Orders as defined by Cox Business.*Coordinate smaller projects under close to moderate supervision.* Enter customer order data and billing information into ICOMS and Order Management System (OMS) in an accurate and timely manner.*Coordinate installation dates and times with dispatch and customer. *Schedule customer due date in ICOMS and OMS.*Adhere to procedural and administrative aspects of customer installation.*Field customer inquiries, problems, requests, and suggestions.*Escalate and communicate customer needs to internal workgroup.*Provide departmental support to Project Manager - Order Management I personnel. *Abides to processes and regulatory knowledge as needed during the pre-installation phase. *Communicates relevant information to all internal team members, such as change in schedule dates.

West Warwick, Ri

• Monitor Cox Business accounts for payment patterns and collections activity • Running & analyzing various reports using several different data bases• Determine suspension of services based on payment and A/R balances• Service Electronic Invoices for the Navy on their online website WAWF• Prepare, run and maintain Government Invoices• Processing Electronic Payments as well as invoice & payment research• Set up payment arrangements with Business customers • Take escalated collection issues • Process commissions for the collections department

• Provide customer service including Sales, Service, and Technical issues• Process sales orders for installation; also assist customers with disconnections and reconnections• Perform service changes for Cable, High speed Internet & Digital Telephone• Daily communication with various departments via Email and phone to ensure customer needs are met • Currency management• Issuing & Returning Equipment

Project Management

Certificate

Bachelor'S Degree, Computer Information Systems Technology, Bachelor Of Science

Associate'S Degree, Computer Information System Technology, Dean’S List 3.8 Gpa

High School