Jennifer Ponte Email & Phone Number

Warwick, RI, US

• Project & Program manage National Accounts
• Manage between 100 to 200 National Carrier construction projects
• Work with planners and building access executives nationwide to complete builds
• Support Sales Managers & National customers
• Build customer relationships
• Create and present Service reviews for National customers

West Warwick, RI

Team lead for National Account COEResolve escalated inquiries Assign & Distribute workloadCoach & Mentor TeamSchedule Complex Orders QC All Complex Sales Order Entry Data Key Orders Provide Simple+ and Complex Sales Support to all Sales channelsCoordinates medium to large and/or moderately complex projects

West Warwick, RI

• Quality Check & Process New, upgrade/downgrade, disconnects & Transfer Projects
• Order entry of all services into Icoms & Optix along with billing & customer category for Medium to Large accounts including multi-site & Gold/Platinum customers.
• Created an IP Centrex order entry check list to ensure all tasks are completed
• Work with Project Managers on IP Centrex installs from beginning to end meeting aggressive deadlines
• Enter IP Centrex customer call flow
• Tested & implemented IMacro tool to help automate IPC processing tasks

Prepare the coordination for new, upgrade/downgrade, disconnects, and transfer projects associated with Cox Business Customers.*Handle all Simple Orders as defined by Cox Business.*Coordinate smaller projects under close to moderate supervision.* Enter customer order data and billing information into ICOMS and Order Management System (OMS) in an accurate.

West Warwick, RI

• Monitor Cox Business accounts for payment patterns and collections activity
• Running & analyzing various reports using several different data bases
• Determine suspension of services based on payment and A/R balances
• Service Electronic Invoices for the Navy on their online website WAWF
• Prepare, run and maintain Government Invoices
• Processing Electronic Payments as well as invoice & payment research

• Provide customer service including Sales, Service, and Technical issues
• Process sales orders for installation; also assist customers with disconnections and reconnections
• Perform service changes for Cable, High speed Internet & Digital Telephone
• Daily communication with various departments via Email and phone to ensure customer needs are met
• Currency management
• Issuing & Returning Equipment

Project Management

Certificate

Bachelor'S Degree, Computer Information Systems Technology, Bachelor Of Science

Associate'S Degree, Computer Information System Technology, Dean’S List 3.8 Gpa

High School