Jen Clent Email & Phone Number

Australia

Asia Pacific

PADI® is the world’s largest ocean exploration and diver organisation. My role as an Instructor Examiner is to ensure a globally consistent evaluation process of candidates. This ensures they meet the requirements and standards to be certified as PADI Open Water Scuba Instructors.

Indonesia And New Zealand

Key Responsibilities Regions of responsibility: Indonesia & Timor-Leste (2018 – 2019), New Zealand & Fiji (2014 – 2018). Provided strategic leadership to staff within assigned regions, including business consultation and coaching, sales, training, marketing and customer service. Developed and implemented customised sales and marketing strategies. This involved coordinating large-scale events and fundraisers, which positively impacted and increased environmental protection and conservation efforts in each region. Established and maintain strong relationships with internal and external stakeholders, encouraging business acquisition and trusting client relationships. Provided content for B2B/B2C marketing campaigns across PADI’s social media and blogging channels. Responsible for budget management, reporting and analysis, and using such information to ensure effective marketing, sales, customer service, etc.  Presented business, marketing and risk management seminars. Proctored PADI instructor examinations. Implemented a bespoke, practical training solution which incorporated member updates, in-house store training and risk management seminars resulting in safe and responsible diver acquisition and higher retention rates.  Consistently achieved and exceeded budget targets for sales and certifications.  Aligned PADI staff and resources to achieve consistent worldwide messaging, products, systems and procedures and services. Collaborated with the wider marketing team, both in Asia Pacific and Worldwide along with each individual business to ensure effective marketing campaign plans and communications were implemented. Represented and promoted not-for-profit organisation Project Aware, successfully engaging communities through marketing, seminars and public events to support marine conservation Consistently represented the PADI brand through education and promotion of their Four Pillars of Change and Force for Good initiatives.

Melbourne, Victoria, Australia

Lumify Group was previously known as DDLS Group. We help business and enterprise customers turn change into opportunity through instructor-led, vendor-certified, IT and process training.Developed in partnership with the world’s leading tech vendors and delivered by industry-accredited experts, our courses are pragmatic, future-focused and real-world ready. From cybersecurity to cloud computing, AI to agile, our award-winning trainers deliver cutting-edge content to over 20,000 students online, in classrooms and in workplaces, every year.

Melbourne, Victoria, Australia

Responsible for resolving consumer, small business and escalated complaints ensuring mutually beneficial outcomes for both Telstra and their valued customers.

New Zealand

Contributed to governance of the Academy’s regional tertiary education delivery strategy and sites location across New Zealand.

New Zealand

Elected to facilitate a communications channel between individuals, groups and organisations within my area and the New Zealand Recreational Dive Industry Group. This involved representing community and peer interests and communicating information about working groups established by the committee.

Otago & Southland, New Zealand

Dive Otago Ltd is a registered and accredited Private Training Establishment under the New Zealand Qualifications Authority (NZQA) pursuant to the Education Amendment Act 1990. Dive Otago provide education and training and undertake assessment of unit standards on the National Qualifications Framework (NQF) in a range of subject areas.As the Tertiary Program Manager for Dive Otago, I was responsible for the management and promotion of the centre's tertiary education programs. This involved, managing staff, overseeing the student selection process, and developing, delivering and evaluating training courses.Passionate about diving and wanting to share my knowledge and experience with others, I delivered all levels of PADI certification up to Instructor Development Level, Medic First Aid/Emergency First Response Instructor Programs and assessed NZQA Unit Standards up to Level 6.

London, United Kingdom

Undertaking the role of Business Analyst for USB Investment Bank in London, I oversaw the monthly calculation of operations global billing (up to £500m), and presented variance analysis and monthly management reports to senior managers in London, Switzerland, the America’s and Asia.I was further responsible for managing newly design billing software implemented to automate the monthly allocation of operations costs globally, and designed and created a suite of monthly management reports.

Mexico

London, United Kingdom

London, United Kingdom

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