Jen Hannon Email & Phone Number

County Dublin, Ireland

• Work with localisation experts across the globe to deliver international site content and products on time and with utmost linguistic integrity.• Coordinate validations of 3rd party translations and ensure delivery of last-minute translation requests. • Serve as intermediary between external translation agencies and internal validation teams.• Develop and maintain terminology glossaries• Analyze internal localisation policies in order to streamline the process and improve efficiency.• Develop and maintain tools to automate the post translation process.

Dublin

• Organise an engineering team; distribute work and monitor quality and schedule.• Manage virtual teams across multiple time zones.• Create and maintain the engineering intranet site.• Communicate effectively with the client, project manager and language specialists.• Project evaluation and preparation.• Provide guidelines to key project metrics.• Provide training and support to the production team on the tools used.• Assess skill requirement and training needs - developing and delivering training courses.• Bug fixing / build handover process.• Manage language schedule and meeting deadlines.• Ensure the team is working as a cohesive unit.• Participate in the improvement of the Engineering process.• Proactively report in a timely manner on project status and any other issues or concerns.• Be the technical point of escalation for both the client and internal teams.As part of my duties, it was necessary at times to work onsite for the client. Below is a brief summary of my onsite experience:• Microsoft – involved with the software solution for sixty languages of Office using virtual teams.• Novell – worked as a Novell support engineer for another vendor (Vistatec).• Riverdeep – Build Engineer for their educational software.• Lotus – lead software support engineer (seven languages of Lotus Notes) for three other vendor companies (DLG, ATR and Connect).• Lotus – software and template engineer on multiple versions of Lotus Notes.• Corel – software engineer on the graphics applications, Print House and Photo House, and also on Corel WordPerfect Office.

Worked as a Novell support engineer for another vendor (Vistatec).Deployed and administered networks on various platforms including Linux and Netware for test bed purposes.

Bachelor Of Science, Computer Applications

Education record

Education record