Create a welcoming, nurturing and positive experience from start to finish for our patients, engaging them with my genuine personality, unmatched interpersonal skills, kindness, and warm voice, while working efficiently and juggling a multitude of tasks. One of our doctors has stated that when he works with me, he feels like he is at a relaxing spa. Maintain a calm presence in a high-pressure environment with heavily scheduled clinics that demand thinking on my feet, effective prioritization of duties that include checking patients in and out simultaneously, entering and verifying insurance and demographic information error-free in multiple software systems, scheduling future appointments, responding to all doctor requests, addressing financial inquiries and collecting payments, and answering phone calls. Utilizing my flexible attitude and strong drive to make things easier for others, I enthusiastically work many extra clinics at multiple locations to help the company overcome staffing challenges. Work cohesively and efficiently with my team and increase the positivity, knowledge, and professionalism of the office through my example and training of new hires. Navigate seamlessly Allscripts, MDIntellesys (MDI), and Phreesia software, and command a large amount of data entry. Invite additional responsibility, such as verifying patient benefits and helping patients with enrollment in assistance programs for eye injections.

Utilized my strong attention to detail, dedication to gathering complete and accurate data, ability to maneuver between multiple online insurance and hospital resources, and drive for performance-driven results to successfully enter a very high volume of charges, insurance information, and demographic data into billing systems. Ethically increased revenue for CVTS and served patients, providers, and colleagues to the best of my ability, maintaining a focus on open and honest communication, and empowered our patients by working closely with them to create reachable, individual financial goals. Credited by practice manager with “raising the bar” for yearly performance reviews because of my self-appraisals that were thorough and thoughtful, demonstrating my commitment to my growth and the welfare of the organization.

Managed the office of 106 Wellington Place (Fredrick Gensler M.D.) and provided high level of administrative support, phone reception, and patient services for 14 mental health professionals. Initiated and maintained a warm and welcoming atmosphere that contributed to a positive therapeutic experience for our patients. Performed all billing - both insurance claims and patient statements - for 6 mental health professionals with a high volume of patients. Communicated daily with insurance companies to verify benefits, secure authorizations, and troubleshoot unpaid claims.

While at BHDP, I served as expert and go-to for writing, editing, and research, and was ghost writer for articles published in: Furniture & Interiors, Business Courier of Cincinnati, International Facility Management Association publications, High Performing Buildings, Library Journal's "Library by Design". I also interviewed bhdp employees to write a significant amount of bhdp's new website copy (which won an award for "2009 Best Architecture Website" from the Web Marketing Association) and internal newsletters for some of our clients.

Reporting directly to the Executive Vice President, I provided upper level executive assistance to the entire corporate office, including the Chief Financial Officer. Wrote and edited bi-weekly online internal newsletter, viewed by 400-person firm.

Served as Project Coordinator and Executive Assistant to the President of Northwestern Memorial Hospital, who was also the Chairman of Northwestern University's Department of Ob/Gyn.

Provide phone reception and front desk services to patients. Provided varying levels of administrative support to 20 mental health providers and department executives. Coordinated financial aspects of the office, serving as liaison between providers, patients, insurance companies, and the off-site billing office.

Represented the management of the Goodman Theatre at every performance and special event, developed rapport with patronage, and assumed full leadership and responsibility on behalf of the theatre. The Assistant Manager and I were the face of the Goodman Theatre to the public. Hired, scheduled, trained, and supervised rotating staff for every performance, ensuring that everyone was fully informed on performance agendas and theatre policies. Worked collaboratively with all theatre departments. Balanced business-oriented aspects of the job with the heavy communications aspect of the position. Handled financial responsibilities and accounting for all front-of-house vendors and gift shop employees.