Jennifer Desimone, Csm Email & Phone Number

Atlanta, Ga, Us

Chick-fil-A- Defined program delivery protocols for their L&D department to more effectively manage the work - Provided support to the Change Management team by restructuring the offerings, templates and ways of workingMerck Animal Health - Manage the Playbook Product launch execution for various marketing teams - Implementation of Teams for Product Launch as well as improving ways of working - Creation and implementation of a Recall Playbook NFL IT-PMO- Managed multiple vendor projects for various departments: Creative, Events, Facilities, Legal and Tickets- Worked with multiple external vendors and internal business teams to execute projects- Implemented templates to use across projects and streamlined utilization of Teams

Chippenham, England, Gb

- Management of current and new MAM client upgrades, projects, escalations, budgets, and account- Implementation of Kanban board and Sprints for development team - Implement Help Desk projects for clients in YouTrack - Process improvement for client information

New York, Ny, Us

- Release coordination and process developed to manage production issues across 20+ SCRUM teams, Operations and Support teams - Weekly reporting to PMO and Release Management

London, Gb

Alfresco CMS Implementation across multiple LOB/GEO.

New York, New York, Us

Managed a project to incorporate all of ITN in house tools to create an agency facing application across multiple teams: Product Managers, Designers, Developers and QA in NY and Vancouver.

Levallois-Perret, Île-De-France, Fr

- Management of the implementation of a Broadcast Automation and Media Asset Management system at the United Nations including project planning, project reporting, bug reporting, functional requirements and specification documentation- Management of the schedule for internal, R&D and client tasks and events including meetings, deployment of software, upgrades, and training - Manage communication and prioritization of client needs to R&D including features, integration and bugs - Communication to internal teams, 3rd party vendors, client and client for tasks, escalation, requirements, and issues- Monthly billing and budget management for software, hardware and services

Miami, Florida, Us

- Worked with senior management to reorganize team structure; define and implement processes to maximize efficiency- Implement JIRA Cloud and Confluence with Agile processes, CapEx reporting and hierarchical structure to organize large projects and monitor status; manage the product backlog and roadmaps- Manage Sprint Grooming, Planning, Stand Ups and projects for 4 product teams with the SCRUM Masters, Product Managers, Development and QA for Mobile App, CMS and Video teams

Long Island City, Ny, Us

- Implemented Agile methodology to the Product Management, Development and QA teams; created Scrum teams for a more streamlined development and deployment - Managed multiple simultaneous software development projects through full Agile SDLC including kickoff, scope, requirements discussions, analysis, scheduling, resource management, development, QA, deployment, and post deployment review- Managed a variety of Infrastructure, Front End, Advertising, CMS, Feed integrations, Video and Media Video Appliance projects with internal and external teams- Managed business expectations and communicate project status on a timely basis with various internal teams- Facilitated team communication, negotiation and prioritization of projects with technology and business teams - Documented and communicated current and new processes to existing and new team members- Resource planning for development resources to plan the yearly roadmap

New York, New York, Us

- Data segmentation using SQL queries with Affinium Campaign tool to create data files for direct mail campaigns - Work with client and internal teams to increase sales using data segmentation, strategy and creative - Develop and manage Project documentation, including Project Plans, Process Maps, Campaign Specifications, Systems Documentation, Campaign Implementation Matrices, Team Transition plans, Training, Workflow and Quality Control initiatives- Management of weekly Executive Status meeting and presentation to close 200+ direct mail ad campaigns

Amsterdam, Nl

Bell South OSS 271 Testing - Tyson’s Corner, VA & Philadelphia, PA - SDLC – Requirements review, Windows NT/2000 server setup and maintenance, scripts to build Java/C++ application and configuration management, management of resources and timing - Worked with GUI, gateway application and Oracle team members to develop, build, test and manage client expectations of OSS tool- Management of technical documentation including Requirements, Administration, Installation, Troubleshooting, Upgrades and ArchitectureTSA -Federal Passenger Screener Implementation - Northern California and Nevada- Technical: Project Management, Change management, and Communications Management- Functional: Facilitation, coordination, and work with senior executive clients - Responsibilities: Working with Washington, DC Communications Director, execution of communications plan, and assistance with airport implementation teams with data collection, meetings, and reporting to ensure implementation projects are completed within time and budget

Amsterdam, Nl

SBC Communications - Richardson, TX - Requirements gathered for Intranet site to track invoice creation- Documentation of Business and System Requirements, Technical Specifications, and System Architecture during Phase I of the project - Development of a prototype Intranet; presentation to SBC Management to start development of Intranet siteIngram Micro - Santa Ana, CA - Gather information from developers and IT staff to develop technical documentation for new website for client delivery - Development of documentation for Application Installation and Configuration of the following: Web Applications, Content Management Software, and Database Applications- Requirements updated for enhancements

Bachelor Of Business Administration, Management Information Systems

Computer Science

Regents Degree, General Studies