Operations Manager
Current~Facilitated opening a new multi-million dollar cinema and restaurant simultaneously in 2017 as well as in 2012.~Forecast, budget analysis and controls~Executive oversight of Human Resource functions for over 125 personnel including: recruitment, on boarding, employee and manager training, new hire orientations, performance evaluations, employee retention, employee advocate, development of policy and procedures, and ensuring full adherence to all labor laws~Maintain labor costs at under 13% for cinema and 15% for restaurant~Successfully manage payroll and time and attendance, accurately process payroll data on a bi-weekly basis for all 4 company businesses, respond to all employee inquiries regarding payroll and timekeeping, ensure proper processing of child support and wage garnishments, onboard all new employees into payroll system, monitor vacation and sick time accruals, and establish payroll goals for the teams~Develop and implement marketing promotions via the following channels: website, social media, radio, newspaper, print, etc. Communicate clear instructions to the marketing management team~Maintain a COG at 16% for cinema and 27% for restaurant~Ordering and receiving supplies (perishable food, non-perishable supplies, beverages, cleaning, maintenance, technical, projection, bank, uniforms, office, etc)~Setup and maintain computer software program per location (tickets, inventory, online interface, employee and payroll)~Facility Maintenance Safety procedures and training, including Covid safety procedures~Facilitate corporate business meetings and parties for 20-250 guests~Communications with vendors and contractors~Keep accurate and organized records~Billing and invoice verification~Resolve and respond to customer inquiries/complaints~Scheduling (manager, employee, movie).
