Through relationships with our franchise owners, technology partners, and teams within the organization, our Business Technology team focuses on delivering secure solutions that drive profitability, efficiency and a great end-user experience. Partners/Platforms leveraged include: NCR AlohaSalesforce Clouds including Sales, Service and CommunitiesMicrosoft BI including SQL Server, SSAS and SSISOlo eCommerce platform

Responsible for leading a cross-functional team focused on launching a new eCommerce experience. Leveraging a highly real-time integrated architecture involving NCR Aloha POS and SAP Hybris, as well as integration points with a variety of 3rd party content providers, this solution was launched to support the long-term channel growth needs of Papa Murphy's. Responsibilities include managing relationships with Deloitte Digital, NCR, Rackspace and other 3rd parties as well as leading the organization through a variety of operational change management activities including the development of Standard Operating Procedures to support day-to-day activities required to support this sales channel.

Leading an organization focused on providing business solutions, technology governance and infrastructure needed to support an emerging growth company and our franchise owners.Within Information Services, our focus is to provide solutions for supporting an emerging growth enterprise including the Store Development, HR, Accounting, Marketing and Operations functions. Through the development of integrated solutions between platforms including Salesforce (Sales & Community Cloud), Cherwell (Enterprise Service Management), UltiPro (HR/Payroll), and ExactTarget, the Information Services organization has been able to scale solutions that are meeting the needs of a growing company. As a data-focused organization, the team provides Business Intelligence solutions (SQL Server, Tableau, Sharepoint) that enable timely delivery of the relevant data to a wide-range of stakeholders. Using innovative program & project management methods, and acting as a technology consultant for the the organization, the teams are able to deliver efficiently, on budget, and in alignment with the priorities of the company.An additional area of responsibility is Technology Governance. As a publicly traded company, the Governance team is responsible for developing technology policies, providing training and guidance to ensure that our solutions are secure and aligned to quality-focused best practices. Our focus in Technical Services is on providing secure infrastructure solutions that scale to support a growing company's needs while keeping a focus on the impact to Operating Expenses. Balancing the evolution of technology in this area with the desire to make getting work done easier, this area of focus has allowed us to explore unified communications, storage management, identity/access management and best practices for security and business continuity/disaster recovery.

Providing business technology to facilitate the growth and success of the Papa Murphy's organization with a focus on corporate functions including HR, Accounting/Finance, Supply Chain and Marketing. Within the organization, we also provide support for Business Intelligence for all areas across the business and our franchise owners. Our BI focus is on providing timely, accurate, and appropriate data to teams so they can take immediate actions to help our business and Customers. Another area supported by the team is collaboration, served through an intranet and extranet environment. These portals provide a place for communication, document management, and access to other tools. Our focus is to provide a personalized experience that helps users find what they need to get their job done effectively.

Organization acts as the face to the business community by encompassing Project Services (Project Management, Business Analysis, and Quality Assurance), Tier-2 Application Support, Corporate Extranet/Intranet solutions (SharePoint), and a Business Consultant/Solution Architecture team. Our focus is on defining and delivering solutions in alignment with company priorities, Customer impact and functional/technical roadmaps. My responsibilities also include managing of the European eCommerce platform which encompasses multi-lingual, multi-currency capabilities. Support of analytics, development of functional roadmaps, leading development projects, and production support are all supported by my team.

Guiding an IT organization responsible for delivering global eCommerce and Order Management solutions for a growing, dynamic company. While in this position, my responsibilities included working with teams on strategic roadmaps for applications with business stakeholders, implementing pipeline prioritization processes, developing & presenting technology solutions to our Fortune 500 Customers and building a workforce ready to meet the challenges our business faces today and tomorrow. The platforms managed within the organization included all order entry systems supporting over $300M in annual global revenue. While working in this position, I was responsible for directly managing the team and projects supporting our European eCommerce platform.

Leading an organization including Application Development and Quality Assurance. Application Development support is provided for Corporate Systems supporting Billing, Tax Services, Accounts Payable, SharePoint for intranet/extranet and the Enterprise Data Warehouse. In this role, my responsibilities include developing team members, building strategic technology/functionality roadmaps, portfolio and project management, enterprise business analysis, vendor management and technology selection.

Responsible for leading a team of business analysts who acts as an IT engagement point for business unit sponsored efforts. The team coordinates efforts across the business unit and IT to determine scope and cost of efforts as inputs into business cases.

As a manager in the IT Governance organization, I am responsible for Account Management and Requirements Management. Facilitating requests for IT enhancements through all business units within the corporation was the primary responsibility of Account Management. Eliciting and managing requirements for all IT enhancements was the accountability of the Requirements Management team. As manager of these teams, it was my responsibility to set direction for methodology and process while developing the team of 25 employees to accomplish activities to support the company's objectives.

Responsible for the strategic and operational management of IT teams responsible for vendor management and billing. Through focus for delivering superior operational results, reducing expenses, and developing an empowered team of professionals.

As a Systems Analyst, I supported the Wireless and Product Development organization within Embarq. My responsibilities included working with business unit partners to develop product and enhancement concepts, determining the IT impacts to support those efforts, and building the requirements aligning towards those efforts. This role also required management of vendor platforms including the development of Statements of Work with the vendors to support those platforms.

During my time as an Analyst at Sprint, my role varied. My role required Software Development in J2EE, HTML, Unix, PERL and COBOL. I was also responsible for quality assurance testing for both functionality testing as well as load and performance testing. Later in this role I was responsible for developing functional requirements, analysis and design for eCommerce applications.