Jen Drumheiser Email & Phone Number

Philadelphia, Pa, Us

Isle Royale National Park

Pennsylvania, United States

Denver

Proudest Accomplishment: I successfully executed new Denver office build-out, end-to-end; from lease negotiations to employee move-in. Directed vendors in workplace design, aiming to cultivate an environment that up-levels the physical, cultural and operational space that impacts productivity and overall experience-- down to the details with items like a podcast station, mother's room & lending library.As the voice and advocate for all team members outside of HQ in Seattle, I worked… Show more Proudest Accomplishment: I successfully executed new Denver office build-out, end-to-end; from lease negotiations to employee move-in. Directed vendors in workplace design, aiming to cultivate an environment that up-levels the physical, cultural and operational space that impacts productivity and overall experience-- down to the details with items like a podcast station, mother's room & lending library.As the voice and advocate for all team members outside of HQ in Seattle, I worked cross-functionally to ensure a high-caliber employee experience (EX) by managing all field office EX programs and activity; sparking connection, facilitating engagement, removing road blocks for productivity, and stream lining processes for efficiency.Core Responsibilities:Manage and amplify culture programs that drive intrinsic motivation, belonging and skills development in teamsInnovate, collaborate, design and manage new ways to improve the employee experience, consulting leadership across the organization. Run core EX programs, including: New hire seating, workstation and equipment readiness | first day tour | travel to HQ for orientation, etc.Develop and manage key cultural events (25+/yr) including Annual Family Picnics, weekly happy hours, leadership off-sites, Holiday Parties, bi-monthly recognition events, weekly yoga & meditation, Annual All Company Kickoff at HQ (450 attendees, 4-5 days) Show less

• Manage all operational aspects for Denver team• Identify ways to enhance the employee experience in our space/facilities and culture operations, working with the team to design and manage new projects• Provide administrative support to executive team members on an as needed basis, including scheduling, conference room set-up and clean-up, and other projects as assigned• Special projects support for the People Team including travel coordination• Acting go-to for all Denver… Show more • Manage all operational aspects for Denver team• Identify ways to enhance the employee experience in our space/facilities and culture operations, working with the team to design and manage new projects• Provide administrative support to executive team members on an as needed basis, including scheduling, conference room set-up and clean-up, and other projects as assigned• Special projects support for the People Team including travel coordination• Acting go-to for all Denver employees, including answering tickets in Zen-Desk and providing an overall, high-level experience that reinforces culture narratives Show less

Denver, Colorado

• Act as Liason between Seattle (HQ) and Denver for all administrative and operational tasks• Support C-Suite executives including CEO in an Executive Assistant capacity, such as scheduling--Zoom and in person, travel coordination and expenses• Administer event and catering support for Denver, Louisville, KY and Cary, NC teams. These include (but not limited to): weekly lunches, company happy hours, end-of-month events, quarterly all-company meetings and bi-monthly recognition… Show more • Act as Liason between Seattle (HQ) and Denver for all administrative and operational tasks• Support C-Suite executives including CEO in an Executive Assistant capacity, such as scheduling--Zoom and in person, travel coordination and expenses• Administer event and catering support for Denver, Louisville, KY and Cary, NC teams. These include (but not limited to): weekly lunches, company happy hours, end-of-month events, quarterly all-company meetings and bi-monthly recognition events Show less

Denver, Colorado

• Ensure the club delivers the best guest and member experience by upholding company standards and leading by example to deliver the 24 Hour Fitness Service Promise: Clean, Friendly and Well-Maintained;• Resolve member concerns and complaints in a professional manner;• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience;• Implement new operational procedures and follow-up with compliance checks by monitoring… Show more • Ensure the club delivers the best guest and member experience by upholding company standards and leading by example to deliver the 24 Hour Fitness Service Promise: Clean, Friendly and Well-Maintained;• Resolve member concerns and complaints in a professional manner;• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience;• Implement new operational procedures and follow-up with compliance checks by monitoring club systems and employee performance;• Drive club efforts in achieving revenue goals in Retail and Ancillary revenue;• Maintain a fully engaged and high performing Member Service team that aligns with company values and goals;• Interview, hire, train and develop team members at the Front Desk and Kid’s Club and manage schedule within monthly budgeted hours;• Maintain a highly efficient ‘back office’ including but not limited to: prepare and submit daily administrative paperwork and cash control, daily banking deposits, order and maintain all supplies, supervise point-of-sale operations and file daily & weekly club revenue reports, responsible for proper inventory control activities per company guidelines and develop merchandising strategies ensuring retail is optimally merchandised and displayed. Show less

Boca Raton, Florida

• As a bone marrow donor through Gift of Life’s registry, I provide a unique perspective in creating engaging events to keep (marrow and stem cell) donors, recipients and supporters connected and involved; • Plan, implement and coordinate a variety of special events—including fundraising events, community building events and conferences—designed to support the mission and increase public awareness of Gift of Life; • Determine the type, scale, tone, theme and content of events; Assist in… Show more • As a bone marrow donor through Gift of Life’s registry, I provide a unique perspective in creating engaging events to keep (marrow and stem cell) donors, recipients and supporters connected and involved; • Plan, implement and coordinate a variety of special events—including fundraising events, community building events and conferences—designed to support the mission and increase public awareness of Gift of Life; • Determine the type, scale, tone, theme and content of events; Assist in determining the long and short-term goals for each event; • Assure the creation of event specific materials (signage, giveaways etc) keep with the look and feel of the event and Gift of Life branding; • Assure the overall event is professionally produced and all program elements are in keeping with Gift of Life’s message. Show less

Colorado Springs, Co

• Ensure the club delivers the best guest and member experience by upholding company standards and leading by example to deliver the 24 Hour Fitness Service Promise: Clean, Friendly and Well-Maintained;• Resolve member concerns and complaints in a professional manner;• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience;• Implement new operational procedures and follow-up with compliance checks by monitoring… Show more • Ensure the club delivers the best guest and member experience by upholding company standards and leading by example to deliver the 24 Hour Fitness Service Promise: Clean, Friendly and Well-Maintained;• Resolve member concerns and complaints in a professional manner;• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience;• Implement new operational procedures and follow-up with compliance checks by monitoring club systems and employee performance;• Drive club efforts in achieving revenue goals in Retail and Ancillary revenue;• Maintain a fully engaged and high performing Member Service team that aligns with company values and goals;• Interview, hire, train and develop team members at the Front Desk and Kid’s Club and manage schedule within monthly budgeted hours;• Maintain a highly efficient ‘back office’ including but not limited to: prepare and submit daily administrative paperwork and cash control, daily banking deposits, order and maintain all supplies, supervise point-of-sale operations and file daily & weekly club revenue reports, responsible for proper inventory control activities per company guidelines and develop merchandising strategies ensuring retail is optimally merchandised and displayed. Show less

Baltimore, Md

• Designed/implemented proper credentials for game day/event staff (3,000+) and Baltimore Ravens employees meeting NFL security requirements; • Employed active listening and conflict management to resolve game day complaints to satisfaction of both management and patrons; • Maintained communication between Baltimore Ravens executives and Stadium vendors/partners to ensure event efficiency and success.

Ba, Medical Ethics & Public Relations

Teaching English As A Foreign Language (Tefl) Certified, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Crime Scene Technology Certificate, Crime Scene Technology