Jennifer Mckenzie Email & Phone Number

Strong team contributor to providing emergency dispatch services to the community, focusing on safety, organization, and best practices.Independently driven and organized, while providing safety protocol in emergency situations.Utilized strong communication skills using two-way radio and emergency paging systems.Focused on all safety protocols that kept Utility Technicians safe in the field.Trusted with sensitive and confidential information.Singled out to support and help coordinate Gas Restoration in the field during the Waldo Canyon Fire crisis in 2012.Strong contributor to driving company culture by leading and participating in employee engagement activities, utilizing best practices to motivate the workforce.

Effectively dispatched commercial fire alarm panels service calls for the Southern Colorado Region, including large businesses, general and electrical contractors, property management companies, correctional facilities, schools, and hospitals.Managed all incoming and outgoing communication and dispatch scheduling for each qualified technician via GPS communication systems.Created all new client accounts using in-house technology, managing multiple databases independently.Facilitated monthly and quarterly invoicing for all customers.Facilitated purchasing of fire alarm and sprinkler materials, tracking shipments of material sales and warranty parts for service and project departments, managed re-call/remediation programs of specific products.Tracked project documents, scanning floor plans/blueprints for Engineering and Design Department.Cross trained as Inspection Coordinator to provide backup to team, scheduled and mapped out annual, semi-annual, and quarterly inspections of fire alarm and sprinkler systems as required by code.

Facilitated incoming and outgoing communication, dispatching service calls to deliver outstanding customer service.Established and retained customer relationships and apprised customers of Promotional Sales.Organized tracking system of all activity.Maintained accounts receivable, accounts payable, nightly deposits, purchase orders, purchase-card reconciliation, and weekly payroll activity.Facilitated benefits enrollment.Maintained record and filing systems for accurate record keeping.Conducted customer satisfaction survey data gathering and tracking.Provided Human Resources services including new hire orientation, Department of Transportation certification paperwork, pre-employment testing, background checks, and applicant data tracking.Coordinated Sales meetings, tracking all information in CRM.

Certification, Cpr/Aed First Aid

Certificate Of Undergraduate Studies, Cooperative Extension Nuturition

Certificate Of Undergraduate Studies, Customer Service Management

200 Hour Yoga Teach Training Ceritfication, Holistic Yoga