Jenea Z. Email & Phone Number

Pueblo, Colorado, United States

At Premier Members Credit Union, I led branch operations, driving business growth and ensuring exceptional customer service. I oversaw a variety of financial services, managed staff, and implemented strategic initiatives to enhance operational efficiency and member satisfaction.Key Responsibilities:• Managed day-to-day operations, ensuring compliance with regulations and policies.• Recruited, trained, and mentored staff, fostering a high-performance culture.• Cultivated a customer-centric environment, addressing member inquiries and resolving issues promptly.• Developed strategies to increase membership and enhance product penetration.• Oversaw branch financial activities, including budgeting and financial reporting.• Identified and mitigated operational risks, ensuring the safety and security of branch operations.• Implemented process improvements to optimize efficiency and productivity.Achievements:• I streamlined branch processes through effective cross-training and implemented cost-saving measures, resulting in a reduction of financial budget for the company and enhancing profitability.• Increased customer satisfaction ratings from 9.01 to 9.34 and improved Google ratings from 2.00 to 3.5 through exceptional service delivery and strategic initiatives.• Increased membership by 53% and boosted cross-selling of financial products.• Transformed an under-preforming team to a high-performing team, with several employees promoted to leadership positions.• I demonstrated a strong commitment to operational excellence, team development, and member satisfaction, driving business growth and implementing effective strategies that significantly impacted the branch and the credit union's success.

As a Store Manager at Starbucks, I excelled in driving operational excellence, fostering a positive workplace culture, and delivering exceptional customer experiences. My role involved leading a team of dedicated baristas, managing inventory, and implementing strategies to enhance store performance and profitability.Key Responsibilities:• Managed day-to-day store operations, including staffing, scheduling, and inventory management.• Ensured high standards of product quality, customer service, and cleanliness.• Led and motivated a team of baristas, providing training and coaching to achieve sales targets.• Implemented promotional strategies to drive store traffic and increase sales revenue.• Monitored and analyzed key performance metrics to identify areas for improvement and implement corrective actions.• Ensured compliance with Starbucks policies, procedures, and safety standards.Achievements:• Improved store service scores by an impressive 63%, reflecting a significant enhancement in customer satisfaction and service quality.• Developed comprehensive staff training and development programs, resulting in improved team performance and customer interactions.• Implemented strategies to enhance workplace culture, increasing employee engagement by 15% and fostering a positive work environment.• Managed inventory and cash control with precision, optimizing store operations and reducing operational inefficiencies.In this role, I demonstrated strong leadership, operational excellence, and a customer-centric approach, contributing to the success of the store and the Starbucks brand.

As a Retail Associate Manager at T-Mobile, I played a crucial role in driving sales, fostering team development, and aligning objectives with company goals. My responsibilities included managing daily operations, mentoring team members, and ensuring exceptional customer service.Key Responsibilities:• Managed daily store operations, including sales activities, inventory management, and customer service.• Led and coached a team of sales associates to achieve and exceed sales targets consistently.• Implemented sales strategies and promotions to drive store traffic and increase revenue.• Conducted regular performance reviews and provided training to enhance team performance and productivity.• Ensured open communication and alignment of team objectives with company goals.Achievements:• Achieved 140% of monthly sales targets consistently, contributing to the store's top performance within the district.• Promoted open communication and aligned team objectives with company goals, fostering a collaborative and goal-oriented work environment.• Mentored team members to exceed 25% of their professional development goals, enhancing individual and team performance.• Successfully recruited and onboarded new team members, creating a high-performance team environment and ensuring continuity in operations.During my tenure at T-Mobile, I demonstrated strong leadership, sales acumen, and a commitment to team development, driving positive results and contributing to the success of the retail team

As a Regional Trainer/Bookkeeper at Safeway, I played a vital role in ensuring financial accuracy, implementing efficient accounting systems, and developing comprehensive procedures for staff. My responsibilities encompassed training employees, managing financial transactions, and conducting audits to uphold operational standards and compliance.Key Responsibilities:• Designed and delivered training programs for employees across multiple locations, focusing on product knowledge, customer service, and operational procedures.• Conducted audits to ensure strict adherence to company policies, regulatory requirements, and financial best practices.• Implemented a proprietary accounting system across 35 stores, improving efficiency and accuracy in financial management.• Collaborated with regional managers and department heads to develop and implement comprehensive procedures for staff, enhancing operational efficiency and standardization.Achievements:• Ensured financial accuracy, reducing errors by an impressive 20% through meticulous attention to detail and process improvements.• Implemented a proprietary accounting system across 35 stores, streamlining financial operations and improving reporting capabilities.• Created and implemented comprehensive procedures for staff, resulting in improved productivity and adherence to company standards.• Achieved the number-one position for cash office standards in the district, demonstrating excellence in financial management and compliance.• Conducted corporate audits, ensuring strict adherence to company policies and regulatory standards, and achieving high levels of compliance and operational excellence.During my tenure at Safeway, I demonstrated strong leadership, training expertise, financial acumen, and a commitment to operational excellence, contributing significantly to the success and efficiency of regional operations.