Jenel Charles Email & Phone Number

New York City Metropolitan Area

New York, United States

New York, United States

- Developed procedural guidelines for Custom and Semi-Custom departments, improving interdepartmental communication and productivity.- Spearheaded the development of training modules for national and international showrooms and external sales partners, with a specific focus on the Custom and Semi Custom departments.- Ensured that the modules effectively communicated the range of services provided by these departments to design clients.- Successfully provided customers with design options aligned with their specific preferences and budget constraints, resulting in high satisfaction and repeat business.- Developed a highly effective weekly meeting agenda to enhance productivity and teamwork within the department.- Generated monthly Semi Custom statistics and identified high potential territories and showrooms for growth, reporting directly to the Global Sales Director.- Successfully managed and tracked invoice payments. Maintained accurate records of all payments and transactions and implemented efficient payment processes to streamline operations.- Developed detailed design specifications encompassing color direction, dimensions, and fiber quality to effectively communicate expectations to the production team. - Proficient in creating shop/spec drawings to effectively communicate and showcase design elements. - Successfully managed custom passementerie production and delivery timelines by maintaining clear communication channels with mills worldwide.- Implemented a streamlined system to enhance communication with production teams worldwide and internal departments. Improved codes and captured essential information in the notes section of CRM to ensure efficient exchange of crucial information.- Conducted thorough product testing, evaluating various prototypes to assess their sewability.- Proficient in Microsoft Navision to facilitate seamless order and quote creation while ensuring effective monitoring of order progression throughout diverse departments.

Greater New York City Area

- Successfully provided customers with design options aligned with their specific preferences and budget constraints, resulting in high satisfaction and repeat business.- Prioritized follow-ups based on level of interest and potential for business conversion, resulting in increased sales and revenue for the company- Consistently deliver timely and accurate order updates to clients throughout the cycle, ensuring optimal customer satisfaction.- Successfully managed and tracked invoice payments. Maintained accurate records of all payments and transactions and implemented efficient payment processes to streamline operations.- Developed detailed design specifications encompassing color direction, dimensions, and fiber quality to effectively communicate expectations to the production team.- Proficient in creating shop/spec drawings to effectively communicate and showcase design elements for review and approval.- Successfully managed custom passementerie production and delivery timelines by maintaining clear communication channels with mills worldwide.- Demonstrated ability to maintain a comprehensive collection of physical and digital samples, regularly updated for internal reference.- Provide clients with personalized product samples, yarn mockups, and yarns for their review and approval prior to production.- Proficient in utilizing Microsoft Navision to facilitate seamless order and quote creation while ensuring effective monitoring of order progression throughout diverse departments.

New York City Metropolitan Area

- Proficiently handled a wide range of Semi Custom-related tasks, including order placement, quote generation, tearsheet creation, and sample kit preparation, to ensure a seamless customer experience.- Demonstrated expertise in effectively managing client orders and payments, ensuring seamless transactions and customer satisfaction..- Managed and organized all orders related to international mills in collaboration with Purchasing department.- Proactively communicate any order cycle delays to relevant parties and promptly address technical issues by coordinating with the IT team and implementing timely solutions.- Developed training materials for internal customer service representatives and external sales partners on the Semi-Custom program.- Generated monthly sales statistics to share with the manager for performance evaluation and decision-making purposes.- Assist our external sales partners with processing Semi orders and provide feedback for all inquiries.- Effectively managed system updates and communicated pertinent details, including special notes and ETA information, to ensure seamless operations.- Conducted thorough product testing for the Vice President, evaluating various prototypes to assess their sewability and contributing to developing high-quality, reliable products.

Greater New York City Area

- Demonstrated success in assisting clients with various projects, showcasing a keen eye for color, detail, and creativity.- Expertise in arranging and layering trimmings to produce visually appealing results that consistently exceed client expectations.- Demonstrated proficiency in Microsoft Navision by creating reserves and orders and implementing efficient record-keeping practices.- Proactively communicated order delays to clients and efficiently updated the system with shipping information and special notes, ensuring smooth and timely delivery of goods.- Collaborated with the warehouse team to ensure optimal quantity and quality control of items, improving efficiency and customer satisfaction.- Fabricated decorative pillows in collaboration with the Marketing Dept. to showcase new passementerie at international trade shows and national showroom windows.- Assisted national sales representatives with seasonal presentations by providing expert assistance in scheming trims.- Incorporated the seasonal launch of new products into showroom displays aesthetically and functionally.- Maintained cleanliness and organization of showroom product walls, ensuring a visually appealing and professional display.- Assisted with restocking showroom inventory to prevent stock shortages and maintain a well-stocked showroom.- Facilitated internal team operations by preparing orders and conducting regular stock checks to ensure efficient and effective customer service.- Demonstrated expertise in passementerie application by creating comprehensive tutorials, increasing customer satisfaction and sales for the team.- Conducted thorough product testing for the Vice President, evaluating various prototypes to assess their sewability and contributing to developing high-quality, reliable products.

Greater New York City Area

- Demonstrated expertise in crafting bespoke window treatments to cater to diverse clientele's unique needs and preferences.- Proficient in designing various soft home goods, including Drapery Panels and Roman Shades, using high-quality materials to ensure the durability and longevity of the products.- Collaborated with experts to deliver top-notch window treatment solutions that met or exceeded customer expectations.- Maintained a clean and organized work environment, adhering to safety protocols and ensuring a safe working environment for all team members.- Skilled in fabric cutting for fabrication and proficient in hand-sewing details such as trims.- Expertly operate industrial straight stitch and serger machines for quality fabrication.- Proficient in performing on-site repairs and adjustments of window treatments.

New York - Herald Square

Bra-fit specialistAdministered all point of sale opening and closing proceduresHelped customers select products that best fit their personal needsCommunicate information to customers about product quality, value and styleBalanced the needs of multiple customers simultaneously in a fast-paced retail environment

Atlanta

Bra-fit specialist and consistent top sales performerReplenished floor stock and processed shipments to ensure product availability for customersGuided customers in choosing items that reflected personal style and shape; while explaining the quality, value and style of productsBalanced the needs of multiple customers simultaneously in a fast-paced retail environment

Bachelor, Apparel Textile: Fashion Design And Product Development

Activities and Societies: Alpha Chi

Associate Of Arts, Fashion Design

Activities and Societies: Phi Theta Kappa