-Open new customer Property Management Systems, Create room types, Rate Alterations, Custom Property Facilities-Created Guestroom Genie University, to train properties on how to use software-Listen and Resolve customers’ concerns and answer customers’ questions-Maintain a positive attitude and calmly respond to customers’ complaints

-Maintain Client Satisfaction which will result in the retention of the Contract-Ensures 5 Diamond Performance Standards are followed by team members-Recruits, trains, motivates, supervises and mentors team members-Complete necessary Payroll Tasks by Company deadlines

*Wedding and Event Planning*Coordinate and plan events, Logistics with Culinary Staff*Manage and schedule staff of 75-100*House Management, Childcare Services*Office coordinator, filing, correspondenceSkills Used~Time Management~Organization

*Support the Catering and Conference team’s event sales with handling and individual sales goal and assist inleasing the department to achieve the revenue goals* Solicitation for new business, while being aware of current market trends* Ensure all site inspections by planning carefully and communicating accurate details in advance

*Managed aspects of three to four on-site departmental meetings, including lodging, meeting space, engineeringand food & beverage.• Administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks andpick up, and billing instructions for final review.

*Supervise the operational activities of the hotel front desk for a 400 room hotel; uphold Marriott standards' of courteous service while permitting acceptable profit levels.*Perform house counts and review daily arrivals, identify potential problems with rooms' activity and take appropriate action.*Contributes to the hotel's overall sales effort during planning and strategy phases through research and knowledgeable input.*Monitor and review Group cover sheets/resumes' by assessing the client needs*Participates in the hotel's Manager on Duty program; conduct walk-thru of property for interested groups and meeting planners.

*Supervises all banquet room set-up, and event décor for space of 16,000 sq ft.*Executes convention specifications for clients to ensure a successful event including catering, audio visual, décor, and out sourced equipment.*Remained in top 20 with Event Satisfaction Survey’s within Marriott Brand*Manage budget including purchase orders and checkbook; ordered Silver, Glassware, China, and Linen for Hotel food service departments*Training new hire associates on standards of service; developed training program within department to improve service quality & organization

*Negotiated and contracted special events for up to 1500 people including corporate events and weddings for multiple spaces totaling 15,000 sq ft.*Performed Project Management: Upgrading catering menu, Enhanced themed menus with décor and specialty items; oversee and managed special projects and events*Successfully built a loyal base of repeat customers by developing rapport; therefore increasing sales.*Performed the ordering and controlled inventory for five outlets