Jen Enger Email & Phone Number

Fox River Grove, Il, Us

South Barrington, Illinois, United States

Good Shepherd Hospital, Barrington, Il

• Coordinated overall program operations, leading and supporting staff in functioning as a multi-disciplinary team• Called through physician referral work queue, performed intake assessment and scheduled patients utilizing Epic EMR • Oversaw enrollment process, providing efficient flow of onboarding patients• Responsible for all financial aspects of program, including billing and database/inventory management, utilizing QuickBooks• Led weekly patient care meeting, ensuring program continuity and patient success/satisfaction• Collected, analyzed, and presented program data to upper management.• Oversaw and coordinated marketing to patients and medical providers, responding timely to internal and external inquiries, resulting in successful expansion of program

Good Shepherd Hospital, Barrington, Il

• Provided patient education on Medicare discharge appeal process, rights and responsibilities• Coordinated and distributed daily patient reports in CareConnection and Midas• Served as department main contact, facilitating vendor events, trainings and presentations• Oversaw meeting set-up, including preparation of agendas, minutes, and PowerPoint presentations• Managed department calendars, electronic resource database and office supply inventory• Reviewed timesheets, contracts and invoices for accuracy and processing• Participated in Navigate Program

Lutheran General Hospital, Park Ridge, Il

• Oversaw Graduate Medical Education program in collaboration with the Director of Medical Education• Initiated and facilitated medical licensing and contract process for incoming physicians• Coordinated onboarding, orientation, graduation, and other resident and fellow events• Monitored and updated E*Value database to ensure accuracy for optimal hospital Medicare reimbursement• Prepared and assisted programs with marketing and recruitment items• Responsible for meeting preparation, minutes, and oversaw follow up tasks• Participated in social committees, coordinating wellness events and promoted unity amongst team• Provided ongoing support to residents and fellows

Chicago, Il

*IN ADDITION TO Marketing Traffic Coordinator responsibilities below…• Met with clients throughout the life of their projects, consulting and negotiating clear communication between clients and IMC staff, indicating project scheduling/deadline probability, giving cost estimates• Served as co-manager of the office database software by monitoring and updating structural information such as job and schedule templates, estimates, status of projects, staff and client profiles, opening and closing of jobs, monthly billing, and pulling various reports.• Monitored client satisfaction, informed team of successes, opportunities, communication hurdles, high maintenance clients/projects, recommended solutions

Chicago, Il

• Created, negotiated, and maintained schedules and deadlines by working with members of the department and within Clients & Profits database.• Served as institute client contact for jobs such as business cards, letterhead, envelopes, note cards, etc.• Worked with internal and outside print vendors, requesting estimates and placing orders for various jobs• Produced reports for monthly billing, created and sent client statements, vendor invoices and internal transfers, ensuring accurate and timely payment• Oversaw Status meetings, running and distributing various reports• Assisted in the production of various Marketing pieces• Contributed to operational and relational effectiveness of multiple departments by positive communication and recommendation of improvements to department procedures• Recruited, on boarded, and managed part-time Marketing staff• Provided administrative support to Marketing, Web, and PR departments as needed• Managed e-mail communication with campus-wide employees as needed• Provided editing and copy writing for department as needed

Chicago, Il

• Recruited, supervised, and trained a staff of 25 part-time desk workers and tour guides, keeping them informed and accountable for all procedures • Oversaw the visitor’s center and museum, by greeting and assisting guests and answering incoming calls on the primary Event and Guest Services phone line• Oversaw volunteer recruitment for fundraiser and assisted department in coordinating events• Promoted and coordinated campus tours and conducted new employee tours• Supervised museum maintenance schedule, housekeeping, and inventory of artifacts• Provided information to guests regarding the options for hotels in Chicago, as well as current events, activities, and tourist attractions• Provided information to prospective students on Institute programs

Schaumburg, Il

• Followed protocol and procedure for opening the childcare center• Communicated daily with families regarding their children, both verbally and in writing• Evaluated children on an ongoing basis and provided families with feedback in a formal conference twice a year• Partnered with parents to support, guide and share in their child’s growth and development• Provided classroom documentation through individual portfolios, daily schedules, art displays, science projects, and weekly learning standards• Developed and implemented emergent curriculum that was designed to inspire children• Organized and planned center-wide events for families

Chicago, Il

• Handled intake of all cases assigned by the Illinois Department of Children and Family Services• Attended abuse and neglect screenings with the Illinois Assistant State’s Attorney’s Office• Attended temporary custody hearings at Cook County Juvenile Court• Located traditional or relative foster homes for children who came into the custody of DCFS and placed the children in these homes• Conducted visits to foster homes to ensure safety and appropriateness• Assessed and referred biological parents and DCFS children for services (i.e. substance abuse, housing, parenting, counseling, early childhood evaluations, educational assessments, independent living skills, etc.)• Attended court hearings on an ongoing basis and testified concerning progress and status of the case• Coordinated and arranged visitation between parents, children, and siblings• Prepared written assessments, reports, and case files

Bachelor Of Arts, Christian Ministries; Counseling/Social Services; Intercultural Studies

Education record