Jenesh Meppayil, Pmp®, Psm1®, Itil® Email & Phone Number

Abu Dhabi, United Arab Emirates

United Arab Emirates

➤ Recognized as a Subject Matter Expert in Loan and Credit Card underwriting and workflow management systems.➤ Demonstrated success in strategizing, planning, and leading cross-functional teams through comprehensive project management.➤ Directed medium to large-scale projects in retail lending and credit card processing, overseeing all phases from design and scoping to implementation, testing, and production support.➤ Played a key role in designing and implementing digital initiatives for Retail Lending, including Instant Personal Loan and credit card processing on ADCB Digital Banking platforms HAYYAK and MIB.➤ Expert in developing Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs), with a proven ability to identify and address process gaps.➤ Contributed significantly to IT Roadmaps, cloud strategy, Enterprise/Solution Architecture, and conducted in-depth Architecture assessments.➤ Currently leading multiple Digital Transformation strategy projects focused on re-engineering, process optimization, cost reduction, and efficiency enhancement.➤ Ensured project outcomes aligned with business expectations and managed stakeholder relationships across IT and business domains effectively.➤ Collaborated with UX/design teams to enhance customer digital journeys and streamline delivery processes for improved user experiences.➤ Secured timely approvals from compliance, legal, marketing, and credit risk teams to adhere to project timelines and avoid delays.➤ Provided daily guidance, motivation, and support to project teams to meet project specifications and deadlines.➤ Proposed comprehensive end-to-end solution architectures to Senior Management, promoting collaboration, informed decision-making, and transparency.➤ Proficient in Process Engineering methodologies, contributing to process improvements and operational efficiencies.➤ ADCB Star Award [ Awarded on 25-Jul-2023]

➤ Served as the primary contact for multiple clients, supporting and developing an enterprise application for loan and card origination.➤ Contributed to the core technology competency team, leveraging skills in Oracle PL/SQL, Java/J2EE, and other web technologies like JavaScript, AJAX, and HTML5.➤ Ensured the team's turnaround time while providing effective solutions to live issues both offshore and onshore.➤ Gathered client requirements and estimated delivery costs and schedules.➤ Participated in business requirement discussions and prepared Functional Design Documents (FDD).➤ Provided technical and functional assistance to developers.➤ Developed interfaces with systems such as LMS, FCI, KIOSK, NI, TIBCO systems, FCC, DNB system’s Tracer, and Etihad Airways.➤ Conducted live data migration activities from an RBS system to CCPS.➤ Led the analysis and execution of performance tuning activities on CCPS live data and servers, involving IBM WebSphere and Oracle.

Chennai, Tamil Nadu, India