Jenessa Pasqualini Email & Phone Number

I am a customer experience leader and management professional with a proven track record in communication, project management, human resources, digital technology, training, sales, and customer engagement. Over the last 10 years, I have conceptualized, developed, and implemented enhancements that have achieved exceptional results with both internal and external customers. I have spent the last several years utilizing my diverse background to meet the needs of the fast-paced and ever-changing worlds of the retail, technology, tax, transportation and airline industries.My goal is to work alongside an organization where I can build executive-level customer relationships, respond to strategic business needs, and develop corporate alignment. A few key achievements: ➢ Project Management: I have successfully worked on more than 30 projects, end-to-end➢ Developed customer-centric communication research strategies and technologies based on human-centred design to elevate brands on the global stage➢ Implemented and improved digital customer communication channels including Live Chats, Interactive Voice Responses, and Chatbots with GTAA➢ Successfully designed, built and led a manager training program used as part of a company-wide strategy for Air Canada's Airports management on-boarding➢ Management co-chair for the Customer Service Health and Safety Committee

Listed skills include Marketing Communications, Leadership Development, Criminology, Volunteer Organization, and 25 others.