Jenessa Pinto Email & Phone Number

Melbourne, Victoria, Australia

Auckland, New Zealand

o Case managed to resolution a portfolio of 140+ claims for the Auckland flood damaged properties where damages exceed $30Ko Reviewed reports completed by Assessors in order to determine next actionso Ensured claims were progressed in a timely manner, with a high level of accuracy and using a risk based prioritisationo Liased with the approved panel of builders to assign urgent makesafe repairs, request tenders for repairs and managed repair contracts to track progress where repairs have commencedo Liased with project managers for approval of builder quotes and variations, to ensure quotes were fair and resonable and relate directly to damage from the flood evento Communicated progress of the claims to claimants and clients via phone, emailo Submitted interim reports for each claim to update the client on developments and a final report with recommendation based on findings

Auckland, New Zealand

o Concurrently led implementation of 15+ projects across various industries; fashion and apparel, footwear and accessories, food distribution, furniture, electronics, construction and FMCG o Created scope documents, identified risks, maintained project timeframes and documentationo Led customers through 4 stages of the onboarding process, (1) Project Scoping (2) Adoption (3) Go-live (4) Post-Live Support o Resolved workflow concerns related to accounting integrations (Xero, Quickbooks), Point of Sale system, EDI/3PL connections, E-commerce (Shopify, Woocommerce, Magento), and Marketplace (Amazon, E-bay) sales channels. o Assessed client supply chain workflows to identify and recommend opportunities to improve efficiency.o Internally coordinated project deliverables and tracked project performance using project management tools like GuideCx o Assisted customers with data and technical consultancy, facilitated product training via webinars and configured the software to meet client-specific requirements o Worked with internal teams to develop solutions and proposals driven by customer requirements. Collaborated with other service and product areas to create a seamless customer experience throughout the data migration, set-up, delivery, and go-live process. o Led post-implementation support to address any issues that arise. o Maintained documentation and reports related to implementation projects.

Auckland, New Zealand

o Analysed financial statements, bank accounts, cashflow forecasts, asset and liabilities position and credit reports to determine solvency and negotiate repayment of taxo Prepared submissions and legal documents to initiate liquidation and bankruptcy proceedings against entities based on risk on the revenue o Collaborated with Legal Advisors, Solicitors, Official Assignees, Liquidators and Accountants to achieve positive outcomes for all partieso Interviewed customers face to faceo Case managed 45+ high risk non-compliant individuals, companies, trusts, and partnerships with the objective of tax recovery and improving voluntary compliance behaviouro Coached new recruits on debt negotiation techniques, customer profiling and decision-making modelsand reviewed legal submissions to analyse decision-making process followed

o Investigated cause of complaint and managed the complaint to resolutiono Where a complaint is upheld, liaised with internal and external stakeholders to document learnings for changes to be madeo Identified trends in order to continuously improve business procedures o Wrote tax-jargon free responses to the complainant to summarise the findings and the outcome achieved

Auckland, New Zealand

Wellington Region, New Zealand

o Testing software for ease of use and the ability of the software system to meet its objectiveso Testing to ensure data can be moved from heritage data systems to new infrastructureo Providing input on functionalities of improvemento Help desk duties and training the team with system changes and solving commonly encountered issues

Wellington Region, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Post Graduate Certificate In The Human Potential For The Digital Economy, Emerging Disruptive Technologies

Graduate Diploma In Business, Digital Marketing, International Business And Advertising

Bachelor Of Science - Bsc, Life Sciences

Front End Web Development

Activities and Societies: https://www.linkedin.com/company/shecodesio/about/

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