Jenessa Chan Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc

As Creative Services & Project Supervisor, I'm responsible for leading and overseeing the creative strategy, process, and project management of UGM's brand, communications, fundraising, marketing, and promotional materials. Beyond acting as lead editor, I support my team with copywriting, production design, and video storyboarding and scripting. I also coordinate the planning, resourcing, and scheduling of the team and our deliverables, determining timelines and budgets, leading… Show more As Creative Services & Project Supervisor, I'm responsible for leading and overseeing the creative strategy, process, and project management of UGM's brand, communications, fundraising, marketing, and promotional materials. Beyond acting as lead editor, I support my team with copywriting, production design, and video storyboarding and scripting. I also coordinate the planning, resourcing, and scheduling of the team and our deliverables, determining timelines and budgets, leading discovery meetings, and liaising with internal clients. Show less

Vancouver, Bc

As UGM's Communications Writer, I was the principal copywriter and editor for a wide variety of print and digital projects, including UGM’s quarterly donor stewardship newsletter, ‘Gratitude’, annual report, fundraising appeals, stewardship reports, UGM.ca, social media, communications projects, Board of Directors reports and other written materials for internal and external audiences. The core of the role was to seek out stories that represented the heart of UGM, and ensure all marketing and… Show more As UGM's Communications Writer, I was the principal copywriter and editor for a wide variety of print and digital projects, including UGM’s quarterly donor stewardship newsletter, ‘Gratitude’, annual report, fundraising appeals, stewardship reports, UGM.ca, social media, communications projects, Board of Directors reports and other written materials for internal and external audiences. The core of the role was to seek out stories that represented the heart of UGM, and ensure all marketing and communications maintained UGM’s voice. Show less

Richmond, Bc

As a Client Service Representative, I attracted and retained members by building genuine, long-term relationships in-person, over the phone, and via email. Other responsibilities included promoting sales, responding to membership and program inquiries, and completing admin work.

Vancouver, Bc

As Communications Coordinator, I was responsible for maintaining our social media channels and blog with community news and events listings. This was in support of the 2017 BCIC-New Ventures Competition, and the Venture Acceleration Program's ongoing marketing and communications. I also designed digital promotional material, and monitored social media analytics to ensure continuous engagement and growth.

Vancouver, Bc

As Program Assistant, I was the copywriter and graphic designer for New Ventures BC's marketing and communications. This included initiating and up-keeping a content calendar, writing a monthly newsletter and weekly blog posts, creating social sharing toolkits, engaging with the organization's community on social media (Facebook, Twitter, LinkedIn, YouTube), and maintaining NVBC's Wordpress website. I also assisted with operations and administrative work.

Richmond, Bc

As a Guest Experience Team Member, I delivered the YYoga guest service philosophy of Invite, Engage, Expand to all YYoga guests, both in-center and over the phone. I consistently provided a high level of customer service by focusing on each guest’s individual needs, proactively anticipating areas of concern, and facilitating the smooth coordination of daily operations.

Bachelor Of Arts (B.A.), Communication And Media Studies

Activities and Societies: SFU Communication Student Union (CMNSU) SFU Semester in Dialogue Spring 2018 alumna, focused on the complexities.

General Studies

My time spent at Langara College was of self-discovery. I took a range of courses from every end of the spectrum: Marketing, Sociology.