♦ Collaborate with an agile remote research team and cross-functional teams of designers, writers, and stakeholders to launch a redesigned website for a B2C nonprofit, enhancing user navigation and increasing memberships.♦ Produce research plans for usability testing of both the current version of the website and interactive prototypes to provide for cross-functional teams, resulting in a blueprint to gather valuable insights on user challenges. ♦ Partner with team members to produce an unmoderated card-sorting activity for both internal UX teams and external testers, resulting in qualitative data to improve the website’s information architecture.♦ Organize moderated virtual usability testing and recruit testers to gather both qualitative and quantitive research, yielding the collection of in-depth data on user pain points for the design and writing teams to address.