Jenny Francisco Email & Phone Number

Toronto, On, Ca

As a dedicated member of the Food & Beverage team at Scotiabank Arena, BMO Field, and Coca-Cola Coliseum, I played a pivotal role in delivering exceptional customer service to fans. My responsibilities included:Food and Beverage Preparation: I prepared food and beverage orders quickly, efficiently, and according to established standards. This needed speed, accuracy, and a dedication to delivering quality products to fans.Safe Food Handling: I carefully followed safe food handling… Show more As a dedicated member of the Food & Beverage team at Scotiabank Arena, BMO Field, and Coca-Cola Coliseum, I played a pivotal role in delivering exceptional customer service to fans. My responsibilities included:Food and Beverage Preparation: I prepared food and beverage orders quickly, efficiently, and according to established standards. This needed speed, accuracy, and a dedication to delivering quality products to fans.Safe Food Handling: I carefully followed safe food handling principles, ensuring that all food and beverage items were prepared and served in a way that followed safety standards and regulations.Responsible Alcohol Service: I provided responsible alcohol service by following Smart Serve principles, ensuring that the sale and consumption of alcoholic beverages were done in a safe and controlled way.Compliance with Policies and Regulations: I always followed AGCO and MLSE alcohol policies and regulations, ensuring legal and responsible alcohol service and following industry standards.Opening and Closing Duties: I did opening and closing duties as needed, helping to make the concession stands run smoothly and ensuring they were ready for fans.Inventory Monitoring: I watched over inventory levels to ensure that we had enough supplies to meet fan demands while reducing waste.Clean and Organized Workspace: I kept the work area and equipment clean and organized at all times to maintain a safe and efficient environment for food preparation and service.Fast and Friendly Fan Service: Delivering fast and friendly fan service was a main priority, helping to create an enjoyable and memorable fan experience. Show less

Toronto, Ontario, Canada

During my part-time role as a Receptionist at MAK Tax & Accounting Services Inc., I contributed to a welcoming and efficient office environment. Here are the key tasks I managed and skills I developed during my time in this position:Phone Management: I managed multiple phone lines effectively, ensuring quick and efficient responses to incoming calls. This was essential for keeping open communication with clients and business contacts, showing my excellent phone skills.Customer… Show more During my part-time role as a Receptionist at MAK Tax & Accounting Services Inc., I contributed to a welcoming and efficient office environment. Here are the key tasks I managed and skills I developed during my time in this position:Phone Management: I managed multiple phone lines effectively, ensuring quick and efficient responses to incoming calls. This was essential for keeping open communication with clients and business contacts, showing my excellent phone skills.Customer Interaction: I welcomed customers in a professional and friendly way, which led to higher customer satisfaction. My friendly attitude created a positive first impression and helped make a welcoming environment for clients.Appointment and Reservation Management: Booking and confirming appointments and reservations was an important responsibility. This task demanded careful organization and attention to detail to ensure that clients’ needs were met quickly and efficiently.Information and Assistance: I answered questions and gave information about the services offered by MAK Tax & Accounting Services Inc. This role required a good understanding of the company’s offerings and the ability to communicate this information clearly and effectively to clients.Administrative Support: Besides front desk responsibilities, I also helped with various administrative tasks, such as filing and data entry. This showed my flexibility and willingness to support the overall functioning of the office. Show less

In my role as a Seasonal Sales Assistant at Hickory Farms, I played a crucial part in delivering exceptional customer service during a busy holiday season. Here are the key tasks I managed and skills I honed during this short yet impactful tenure:Exceptional Customer Service: I enjoyed helping clients find the ideal products. This commitment to providing excellent customer service led to a significant increase in customer satisfaction ratings, showing my focus on customer-oriented… Show more In my role as a Seasonal Sales Assistant at Hickory Farms, I played a crucial part in delivering exceptional customer service during a busy holiday season. Here are the key tasks I managed and skills I honed during this short yet impactful tenure:Exceptional Customer Service: I enjoyed helping clients find the ideal products. This commitment to providing excellent customer service led to a significant increase in customer satisfaction ratings, showing my focus on customer-oriented operations.Point-of-Sale Proficiency: I showed expertise in using advanced point-of-sale systems effectively. This proficiency enabled me to process customer transactions with the highest accuracy and efficiency, improving the overall shopping experience and ensuring precise and smooth financial transactions.Store Environment Maintenance: Keeping a spotlessly clean, well-organized, and inviting store environment was a major part of my duties. This greatly enhanced customer engagement and created a positive shopping experience, showing my devotion to making a welcoming and appealing retail space.Inventory Management: I actively replenished store shelves and displays, ensuring a constantly updated inventory. This task was crucial for better inventory turnover rates, showing my ability to help the store’s operational efficiency and sales success.Sales Techniques: I used strategic up-selling and cross-selling techniques skillfully. These strategies were very effective in increasing revenue and maximizing sales opportunities, demonstrating my sales skill and the ability to drive sales through customer interactions. Show less

Philippines

In my role as a Client Service Associate at Sun Life of Canada (Philippines), Inc, I executed a range of pivotal responsibilities and cultivated valuable skills during my tenure. Here are the key tasks I managed:Client Inquiry Management: I skillfully dealt with client questions received from various channels. Using different applications, I made sure to respond quickly and professionally to address client issues effectively. This required me to be highly responsive and… Show more In my role as a Client Service Associate at Sun Life of Canada (Philippines), Inc, I executed a range of pivotal responsibilities and cultivated valuable skills during my tenure. Here are the key tasks I managed:Client Inquiry Management: I skillfully dealt with client questions received from various channels. Using different applications, I made sure to respond quickly and professionally to address client issues effectively. This required me to be highly responsive and adaptable.Payment Processing and Receipt Management: I was an essential part of the financial operations of the organization. I issued official receipts promptly and correctly after receiving and processing all kinds of payment, such as cash, checks, credit cards, and verified deposit slips. This demanded a high level of accuracy and financial skill.Cash and Check Collection Oversight: I ensured the completeness of daily cash and check collections. This involved careful tracking and secure storage of these financial resources in the vault, enhancing financial security and accountability.Client Request Management: I handled a variety of client requests coming from email, phone, or face-to-face counter interactions. This involved resolving issues and managing client requests for check printing, showing my strong multitasking and problem-solving skills.Reporting and Data Management: I kept daily and monthly reports up to date, ensuring the accuracy and timeliness of data. My role involved giving the manager accurate and complete information in a timely manner, highlighting the importance of organizational skills and attention to detail. Show less

Philippines

As a Retail Store Assistant at Globe Telecom, I undertook diverse responsibilities and developed essential skills during my tenure in this role. My primary tasks included:Payment Processing: I processed payments from cash, checks, credit cards, and debit cards, and gave receipts and card transactions. I made sure that these payments were accurate and secure.Customer Issue Resolution: I was a key person in dealing with customer problems and complaints. I quickly responded to… Show more As a Retail Store Assistant at Globe Telecom, I undertook diverse responsibilities and developed essential skills during my tenure in this role. My primary tasks included:Payment Processing: I processed payments from cash, checks, credit cards, and debit cards, and gave receipts and card transactions. I made sure that these payments were accurate and secure.Customer Issue Resolution: I was a key person in dealing with customer problems and complaints. I quickly responded to customer issues, provided effective solutions, and met the response time standards. I also followed up with customers to ensure that they were satisfied with the resolution.Financial Reporting: I kept detailed daily and monthly transaction reports as part of my role. This required me to be organized and attentive to details. I also balanced the collection at the end of each day, ensuring financial correctness and responsibility.Product Knowledge: I had a deep knowledge of the telecommunications products and services that Globe Telecom offered. I had to explain and show the features and advantages of these products to customers. I was good at communicating complex technical information in a simple and understandable way, thus improving the customer experience. Show less

Postgraduate Degree, Financial Services

Bachelor'S Degree, Business Administration And Management, General

High School Diploma