Jennifer Fox 🦊 Email & Phone Number

San Diego, Ca, Us

Houston, Texas, Us

• Shapes UX strategy and drives product innovation across key initiatives, including AI, Enterprise Platform, and Re-imagination. • Elevates design quality and efficiency by refining resourcing processes, enhancing UX Design services, and leading AI, Accessibility, and Strategy training. • Leads transformative workshops on Product Vision, AI Strategy, and Product Integration. • Inspires cross-functional teams through practice of impactful design philosophy. • Collaborates with Product Leadership to align roadmaps, amplify UX impact, and optimize resourcing.• Champions and advocates for customers through on-site discovery, usability tests and data analysis

Houston, Texas, Us

• Scaled UX Design from 5 to 20 designers• Managed resourcing, staffing, onboarding, and quality for 20 designers• Delivered on initiatives to get our legacy products into the cloud while improving and enhancing the UX + UI experience• Spearheaded complex and multi-pronged accessibility initiative• Maintained momentum on a large volume of product feature projects, internal team improvements and company initiatives

San Diego , Ca, Us

As a UX Strategist & Consultant at PatientPartner, I was looking through a zoomed-out lens to pay attention to the bigger picture of the business and its challenges. I provided guidance and solutions to create change and use UX design as a way to research business problems and help formulate valuable insights that helped solve the business problems.Some of my work included big-picture thinking, systems thinking, mentoring and coaching the product and design team, providing design critiques, and creating artifacts such as process playbooks and research plans.

Tempe, Arizona, Us

As a design lead at Trainual, I was responsible for defining, improving, and documenting processes, UX strategy, discovery through testing and research, coaching designers, advocating for the design team, collaborating cross-functionally, and producing high-quality, data-informed user-focused designs.Some of my accomplishments include:• Making the lives of Trainual's customers easier. Leading design and implementation of tools to help customers scale their businesses as Trainual scaled theirs. • Advocating and pushing the design system forward. Working with designers and engineers towards accessibility, and ensuring reusable, proven, and tested patterns that are documented and socialized to all product teams.• Identifying internal inefficiencies, experimenting and testing solutions, and implementing change across product, design, and the engineering org.• Improving cross-team communications by leading design critiques, sharing progress, failures, and wins, and getting all the best brains in a room.• Pushing design to the limits and establishing comradery and community across design departments.• Coaching and supporting designers to improve skill, confidence, growth, experimentation, and persuasion for stakeholder buy-in.• Advocating and getting buy-in for resources to scale design as the organization scales, and ensuring the design team was set up for success.• Teaching the broader team how to fish, by hosting events such as lunch n learns, all hands presentations, and workshops.• Impacted the designer recruiting process by re-writing job descriptions to be performance and outcomes-based, improving designer onboarding and developing the team's first internship plan.

New York, New York, Us

As a senior designer at FireHydrant, I was responsible for setting the design direction and managing design deliverables, and preparing for the growth of the design team. I introduced the company to a design philosophy and process and continuously evangelized design throughout the company. I drove thought leadership and executed on several large initiatives for the company. I established the UX strategy for the customer research, discovery workshops and product process, a UI overhaul and redesign, and collaborated closely with cross-functional teams and stakeholders to ensure that design was an integral part of the decision making process. I revealed and fixed major user pain points through facilitating customer research and usability tests. I used qualitative research and quantitative data to inform design solutions and unlocked new user friendly features.

Bozeman, Montana, Us

**Layoff and company restructure due to COVID impact on CRE.Along with leading product design, I also led the efforts of creating a consistent design across the organization from brand and identity, to print and digital marketing, to the product design. I guided and supported a junior designer, providing design reviews, feedback and hosted design workshops to grow skills and improve efficiencies.

Bozeman, Montana, Us

Hired as the first designer on the team, I defined the design process and direction, brought the product vision to life, and improved the experience and ease of use for multiple products. I worked and collaborated closely with product, engineering, sales, and marketing.Key projects include:• Online Auction Research, Customer interviews, Usability testing, UX and UI Design (Improved experience for walk up usability)• Dashboard Research, UX and UI Design (for brand new products)• Implementing a design system and component libraries (to improve design and engineering efficiencies)

San Diego, Ca, Us

I took initiative to build the bridge between Product, Engineering, Sales and Training teams, and created a design strategy that aligned with business goals. I led a designer and CSS developer, providing design reviews and feedback. Together with the internal team and external users, I was able to conduct usability testing and audits to improve the product's ease of use. I led the design of a brand new user interface and guided the team towards implementing a design system.

San Diego, Ca, Us

Hired as the first designer on the team, I took a strong ownership in setting up the design processes and introducing the company to standard design practices. I designed the experience and user interfaces of SAI’s software solutions. Using a human-centered design approach, I created software that followed standard UI patterns and best practices. Usability, functionality, ease of use and simplicity were key aspects of my work. I worked closely with customers, product managers, engineers, and subject matter experts to solve complex problems and build solutions.

San Diego, Ca, Us

As a hybrid between a UX & UI Designer and Front-End Developer, my projects had a wide range, including research, usability testing, A&B testing, wireframing, prototyping, UX and UI design for responsive layouts, and writing the client code. Designing for multiple products, I collaborated with product managers and owners, engineers, and analysts to solve problems and make improvements. I used user research, data, A&B tests, and best practices to make design decisions and get buy-in from stakeholders.

Working at a boutique Web and Application Firm, I wore many hats ranging from UX & UI design, project management and client communications, team leader, and front end development. I took a team approach to design by collaborating with stakeholders and developers. User research, usability testing, persona development, sketches, wireframes, prototypes, and mockups were all part of my process.

I built flexible, modular, responsive and well tested JavaScript/HTMl/CSS based web applications as well as created and maintained pattern libraries to reference and reuse code. Also, I assisted the UX Designer with UX and UI designs as well as took wireframes further to add motion and animations.

Delafield, Wi, Us

Working in an agency setting, I helped organizations build their company branding as well as outreaching to their audiences to drive more traffic to the business. I designed impactful solutions from concept to completion. I also assisted with employee on-boarding by mentoring and training new designers.

Englewood, Colorado, Us

I supported the Marketing team on a wide variety of projects including a website redesign, digital and print campaigns, and other branded marketing collateral while helping establish (and push) a consistent brand. (worked remotely 80 percent of the time).

Waukesha, Wi, Us

I sorted through digital files, conducted pre-press preparation, and printed files for easy access.

Bachelors, Graphic Design

Associates, Graphic Design